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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,110 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,110 reviews

June 03, 2021

Excellent service delivered by Jeff and Spencer. We get all our service performed at this dealer and will continue to do so, The Lexus Service Schedule does not mention an Inverter but this was brought to More

by Joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spencer Winburn, Jeffrey Granzen
Jul 06, 2021 -

Hendrick Lexus Charlotte responded

Hi Joe, we are very happy to have provided you with such a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

May 30, 2021

Brian my service coordinator was excellent . He listened, had good prompt communication. I love the video with the technician, Jess, explanation and pictures educational informative More

by Allenecooley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Jun 01, 2021 -

Hendrick Lexus Charlotte responded

Hi Allenecooley, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Lexus Charlotte! Please don't hesitate to reach out to us if there's anything more we can do!

Jun 01, 2021 -

Allenecooley responded

In addition to Brian my service coordinator and Jess the very able fixer of all things in my car, I want to give a shout out to whoever was washing and vacuuming cars that day. I mean it was clean! Vacuuming really made the difference. Thank you!

May 30, 2021

After a longer than normal wait for my service experience to begin, despite an appointment, once Brian met with me beginning my experience to the delivery of my NX300, the service was flawless. Was impressed More

by Satisfied Customer
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Jun 01, 2021 -

Hendrick Lexus Charlotte responded

Hello Satisfied Customer, thank you so much for your high rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 30, 2021

Brian Dowless always takes great care of our Lexus when servicing. We appreciate the fantastic service. His brother Anthony is an excellent technician as well! More

by Ashoaf
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Jun 01, 2021 -

Hendrick Lexus Charlotte responded

Hello Ashoaf, thank you for sharing your positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

May 30, 2021

Michael Mirek & the maintenance team at Lexus Hendrick are the reason I return. They are knowledgeable, professional, skilled. An exceptional service department. Having dealt with BMX, Mercedes and many o More

by evansjmike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
May 31, 2021 -

Hendrick Lexus Charlotte responded

Hi Evansjmike, thank you so much for your positive comments about Hendrick Lexus Charlotte! We are very happy to have provided you with such a positive experience! Thank you for the positive review, and we look forward to seeing you again! Take care!

May 27, 2021

Michael was terrific to work with. He was courteous, efficient and exceptionally knowledgeable. When I came to pick up my carIt was ready without delay in the car had been washed and the interior was du More

by Tony Giordano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
May 31, 2021 -

Hendrick Lexus Charlotte responded

Hello Tony Giordano, thank you so much for the positive review! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

May 26, 2021

I had a great service experience at Hendricks Lexus, Charlotte. Brian Dowless was flawless from beginning to end. I highly recommend this dealership and Brian. More

by Mikerizer304
Customer Service
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
May 27, 2021 -

Hendrick Lexus Charlotte responded

Hi Mikerizer304! We're so happy we were able to serve you! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

May 25, 2021

From the phone call to request service to the return delivery of my vehicle all went very well. Interesting new feature was the video sent by Jeff, I do not believe I had ever seen the underside of any More

by kbarker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen
May 26, 2021 -

Hendrick Lexus Charlotte responded

Hello Kbarker, thank you for your kind words and this wonderful review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Have a great day!

May 22, 2021

I had a very good experience at Hendrick Lexus. I brought my LS 500 in for a 30,000 mile service with Clayton King. Scheduling and the drop off were easy. My car was serviced thoroughly and on-time More

by Phil C
Recommend Dealer
Yes
Employees Worked With
Clayton King
May 25, 2021 -

Hendrick Lexus Charlotte responded

Hi Phil C, we are very happy we could provide you with a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

May 21, 2021

Thanks to Jeff G. I was able to bring in my 2010 Lexus in right away for there was a strong smell of gasoline. Thank goodness it was just me driving through a spill while filling up at the pump. They washe More

by Ingrid M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen
May 25, 2021 -

Hendrick Lexus Charlotte responded

Hi Ingrid M! We're so happy we were able to help you out! We are always more than happy to assist you if anything else comes up. Take care!

May 25, 2021 -

Ingrid M responded

Thank you all so much.

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