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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,112 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,112 reviews

March 13, 2021

Exceptional customer service. Answered emails promptly. The Sales Team was ready for our appointment and had sample vehicles ready for our test drive. The purchase was quick and seamless. They even contact More

by dplesich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Lee, Kathy Tomasello
Mar 15, 2021 -

Hendrick Lexus Charlotte responded

Hello Dplesich, congratulations on the purchase of your new vehicle! We're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 13, 2021

Josh was very professional and prompt in explaining the maintenance of my 2020 RZ 350. I’ll always have my service done at Hendrick Lexus! More

by Anderson1719
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Mohr
Mar 15, 2021 -

Hendrick Lexus Charlotte responded

Hi Anderson1719, thank you for sharing your positive experience! We hope you have a great day!

March 12, 2021

Service was great. They took very good care of my vehicle. Everything about my visit was professional. Would definitely recommend them to anyone. Ever one of my service visits have been like this. More

by JJC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Mar 15, 2021 -

Hendrick Lexus Charlotte responded

Hello Jjc, we're happy that you consistently find our staff to be so supportive during your experiences here at Hendrick Lexus Charlotte. Please don't hesitate to reach out if there's anything additional we can do for you. Have a wonderful day!

March 12, 2021

I think it goes without question that HENDRICK LEXUS CHARLOTTE provides the best service and more importantly customer services around. That is the reason that I continue to purchase/lease my RX350 SUV More

by lula1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Mohr
Mar 15, 2021 -

Hendrick Lexus Charlotte responded

Hello Lula1, thank you for your kind words and this wonderful review! We're looking forward to your next visit with us! Take care!

March 12, 2021

Kathy and Ashley made my introduction to the new ES350 a piece of cake. They are terrific assets to your dealership. I am grateful for their assistance. More

by revdavemckechnie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Tomasello, Ashley Doolittle
Mar 15, 2021 -

Hendrick Lexus Charlotte responded

Hello Revdavemckechnie, congratulations on the purchase of your new ES 350! We're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

March 12, 2021

Visited Hindrick Lexus for a airbag recall. With other repairs needed Brian Dowless assisted with professional advice. Chris the technician repaired with "five star" services. More

by marshategard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Mar 15, 2021 -

Hendrick Lexus Charlotte responded

Hello Marshategard, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!

March 11, 2021

Josh is excellent. I have been bringing my RX's here for servicing for over 10 years. I drive an extra distance to this Lexus dealership because I trust Josh and his expertise so much. He is knowledgeable More

by kmchugh22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Mohr
Mar 15, 2021 -

Hendrick Lexus Charlotte responded

Hello Kmchugh22, your wonderful feedback and rating mean a lot to us. Thank you again for leaving us this response! Have a great day!

March 11, 2021

Josh Mohr, as usual, has demonstrated excellent communication and superb service! Crazy as it sounds, I look forward to visiting the Lexus dealership when I need service. Josh and Hendrick Lexus ar More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Tomasello, Josh Mohr
Mar 15, 2021 -

Hendrick Lexus Charlotte responded

Hello Joe, thank you for your kind words and this wonderful review! We are happy to pass along your comments to the team here at Hendrick Lexus Charlotte! If you're ever in need of more help, please let us know!

March 10, 2021

Josh is one of the best. He takes time to listen to me. He understands my specific situation with my car and my life. He is easy to talk with. He breaks services needs down to layman terms. Never oversells More

by deladd66
Recommend Dealer
Yes
Employees Worked With
Josh Mohr
Mar 11, 2021 -

Hendrick Lexus Charlotte responded

Hello Deladd66, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 10, 2021

Jeff does an excellent job. He's always through and goes above and beyond to get our car serviced as quickly as he can. He has a wealth of knowledge about the LS500. He also has outstanding people skills. W More

by hairston2004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen
Mar 11, 2021 -

Hendrick Lexus Charlotte responded

Hello Hairston2004, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte. Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

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