Hendrick Lexus Charlotte

We had the absolute best experience! With Customer service like that in converted to a lifetime Lexus customer. I have always driven Fords and really don't need a luxury car but my husband wanted to service like that in converted to a lifetime Lexus customer. I have always driven Fords and really don't need a luxury car but my husband wanted to just look. I'm so glad we did because I'm so in love with my new car and Pedro was so patient and helpful letting me take my time and look at just about every car on the lot! He was so knowledgeable and never once did I feel pressured or rushed! More

From the front desk staff to our salesman Josh to Paul T the finance guy and Jordan Lee the tech guy....everyone was so welcoming and friendly. It was never a hard sell atmosphere, it was like talking with the finance guy and Jordan Lee the tech guy....everyone was so welcoming and friendly. It was never a hard sell atmosphere, it was like talking with family. We appreciate all the time they took to explain everything, answer all our questions and get us in the pearl white Lexus hybrid which we love! thank you to everyone!! More

Brian did a great job getting my 350 RXfuel pump recall Brian did a great job getting my 350 RX fuel pump recall replaced. He was able to get me a loaner and updated me with a video when the job was compl Brian did a great job getting my 350 RX fuel pump recall replaced. He was able to get me a loaner and updated me with a video when the job was complete. More

Kelvin Parsons was a wonderful salesman! He answered all of my many questions with great patience, knowledge and respect! You have a customer for life! of my many questions with great patience, knowledge and respect! You have a customer for life! More

A poor excuse of a dealership, especially a luxury brand. We saw a car Saturday afternoon. Not being in a hurry, we put money down and said we can finish on Monday so they wouldn't have to stay late. Monday We saw a car Saturday afternoon. Not being in a hurry, we put money down and said we can finish on Monday so they wouldn't have to stay late. Monday at noon we were supposed to pick up the car. On the way there we get a call saying the car was already sold to someone else. What???? Sales manager had failed to pull the keys prior so it wouldn't be sold. We won't be back. What if we had stayed and completed the sale on Saturday? Then the other buyer would have been screwed. If this is how they do business I don't want anything to do with Hendrick. For a flagship dealer they are poorly run. I would give them zero stars if I could. More

Jeff, you’re the best. Thank you for always looking out for me when I bring my 2010 Lexus in for service. You’re professional and honest. Thanks and see you at my next service. for me when I bring my 2010 Lexus in for service. You’re professional and honest. Thanks and see you at my next service. More

I just purchased a new car and traded in my old Lexus! Robin, Ashley and Paul all helped me and were AMAZING! Best experience ever!! Robin, Ashley and Paul all helped me and were AMAZING! Best experience ever!! More

Brian was clear and concise with his communications and met all expectations. He's very friendly and courteous. All the work was done in a timely manner. John J. met all expectations. He's very friendly and courteous. All the work was done in a timely manner. John J. More

Clayton King (my service consultant) is a true professional and clearly explained my vehicle’s needs backed up by data and a video recap from the technician. Clayton set me up with a quick loaner professional and clearly explained my vehicle’s needs backed up by data and a video recap from the technician. Clayton set me up with a quick loaner so I could handle my prior commitments and stayed late to ensure my vehicle was ready for a long trip. Thank you Clayton and Hendrick Lexus! More

I had my car serviced on April 12, 2021. I had excellent service with Jeff Granzen. He always provides exceptional service! He has serviced my car since the purchase of my vehicle. He is the only technician service with Jeff Granzen. He always provides exceptional service! He has serviced my car since the purchase of my vehicle. He is the only technician I trust to service my vehicle, More