Hendrick Lexus Charlotte

Michael Mireck always goes above and beyond my expectations, Service team is awesome, getting the job done right the first time ! expectations, Service team is awesome, getting the job done right the first time ! More

As usual, excellent service from my advisor Adrian. I should add that Marisa, who I also work with closely, is amazing as well. I like to think I got a 2-in-1 with those two since they share an office I should add that Marisa, who I also work with closely, is amazing as well. I like to think I got a 2-in-1 with those two since they share an office and work very well with each other. I can't remember a time when both of them were not there and their office was dark like some other offices on any given day. It seems that at least one of them is always there to help me (maybe by design?). They take care of each other's pending work and make sure all of their clients feel valued and important when the other is out of the office. Thank you both so much, Adrian and Marisa! More

I trust their repair department and have for many years. What better a thing could anyone say about a car dealership than that their repair shop is honest and reliable. And willing to stand behind and corre What better a thing could anyone say about a car dealership than that their repair shop is honest and reliable. And willing to stand behind and correct something if necessary. More

Took my TX350 in for a warning light that was coming on. They gave me a loaner to drive while they worked on the car, and had it back to me in a couple of days (waiting on parts). Marisa took great care of They gave me a loaner to drive while they worked on the car, and had it back to me in a couple of days (waiting on parts). Marisa took great care of me and kept me informed along the way. My car was returned to me sparkling clean inside and out, too! More

I've been a Lexus owner for nearly 25 years and Hendrick Lexus has been great. Jeff Granzen has been my contact for many years and he's excellent. I trust Jeff's recommendations and he goes to great effort Lexus has been great. Jeff Granzen has been my contact for many years and he's excellent. I trust Jeff's recommendations and he goes to great effort to ensure our cars are kept in top condition. More

Hendrick Lexus has a great service manager, Michael Mirek. He really knows his product, is competent, and professional. Michael is trustworthy. BTW, trust is earned. I enjoy working with him. My c Mirek. He really knows his product, is competent, and professional. Michael is trustworthy. BTW, trust is earned. I enjoy working with him. My compliments to Hendrick. More

I had an awesome experience at this dealership especially with Erin G. She was fantastic!! She would return calls and messages immediately and keep me updated about my GX 550 that was ordered. She even conta with Erin G. She was fantastic!! She would return calls and messages immediately and keep me updated about my GX 550 that was ordered. She even contacted me after the sale to see how I liked the vehicle. I definitely would recommend her and this dealership. More

Always a great experience from everyone in every department. I appreciate the thoroughness of the service department and all the representatives. department. I appreciate the thoroughness of the service department and all the representatives. More

Very knowledgeable, clean, friendly and efficient dealership. I always recommend this dealership to everyone we know. dealership. I always recommend this dealership to everyone we know. More

We have been customers of Hendrick Lexus Charlotte for decades and have worked with Mike Underwood for our service needs for about the last ten years -- both are excellent. decades and have worked with Mike Underwood for our service needs for about the last ten years -- both are excellent. More