Hendrick Lexus Charlotte

Kelvin made our car buying experience very easy and informative and Justin been extremely helpful, thorough and personal able all around great service informative and Justin been extremely helpful, thorough and personal able all around great service More

Excellent service all around - from Sales to Technology Specialist to Parts Dept! Process was smooth and easy. Would highly recommend this dealership! Specialist to Parts Dept! Process was smooth and easy. Would highly recommend this dealership! More

I purchased a new RX 350 Hybrid on August 19, 2026 at the Charlotte Location . The Sales Consultant, Duke Hergatt, and the Concierge Specialist, Ralph Yerkes, were both top-notch, very helpful, and very pro Charlotte Location . The Sales Consultant, Duke Hergatt, and the Concierge Specialist, Ralph Yerkes, were both top-notch, very helpful, and very professional However the Business Manager, Donte Small, tried to sell us additional vehicle coverages between $8,000 - $13,000. When we told him we were not interested in the additional coverages, his tone shifted and he seemed mad and rude. We asked for his business card, and he gave us a female employee's card instead of his own which was unprofessional and left a bad impression. More

This is the second Lexus we have purchased from Hendrick Lexus and specifically Chris Frydry. The fact that we keep coming back should tell you everything you need to hear. Great people and great dealersh Lexus and specifically Chris Frydry. The fact that we keep coming back should tell you everything you need to hear. Great people and great dealership. More

My time at the Hendrick Lexus Charlotte was quick and easy. Thomas and Ralph assisted me at my time there. Thomas had great communication and Ralph knew every bit of technology in the car. easy. Thomas and Ralph assisted me at my time there. Thomas had great communication and Ralph knew every bit of technology in the car. More

Chris made my car buying experience phenomenal Customer centric. Justin was also pretty awesome, caring, and detail oriented loved my experience all around centric. Justin was also pretty awesome, caring, and detail oriented loved my experience all around More

This was probably our best car buying experience ever! Did most of my shopping on line before coming into the store to look at the 2025 Lexus RX350 CPO. Eli Nguyen was with us from the start. Everything Did most of my shopping on line before coming into the store to look at the 2025 Lexus RX350 CPO. Eli Nguyen was with us from the start. Everything he said he would do, he did. Every time he said he would get back to us, he did. Test drive was relaxed and sufficient enough to get the feel of the vehicle. All accessories promised were delivered. Just a pleasant young man. Minor snafu of only having one key instead of two and a faulty trunk closing mechanism was taken care of as expeditiously as possible with Eli and Erin Gast in the service department. Amanda Rivera did a great job getting us familiarized with our RX. The car is a car. The dealership is the dealership. But these people make the dealership's rating and the pleasant experience that it was. Thank you. More

Purchased a brand new 2026 RXH hybrid from Duke he made me and my wife feel very comfortable and made the experience seem less and enjoyable and Justin did the exact same made it very easy and answered ALO me and my wife feel very comfortable and made the experience seem less and enjoyable and Justin did the exact same made it very easy and answered ALOT of questions More

Working with Brian and Jordan was a wonderful experience! Both were super knowledgeable and made the experience super easy! Both were super knowledgeable and made the experience super easy! More

Eli was my salesman he was very customer friendly, let us make our own decision, didn't rush or push us into doing anything we didn't want. Although she wasn't my technology specialist Rebecca reassured m us make our own decision, didn't rush or push us into doing anything we didn't want. Although she wasn't my technology specialist Rebecca reassured me everything would be taken care of a truly great team lead. Chase is a bright young man and is very coachable he will do well in tech and his future endeavors. Paul is a man of his word. Ivan also gave me reassurance and I loved to receive that from someone in a manager position. I have so much to say about Justin I don't know where to start. The best technology specialist ever! He is very knowledgeable, detailed, and to the point so when his guest drives off they are able to leave without any challenges. He loves what he does, walking in his calling. In some form or fashion all of you guys provided the Hendrick Lexus experience! More