Hendrick Lexus Charlotte

Ashley explained the technology accessories of the Lexus very clearly and made the controls easy to understand. She had a high level of experience with the technology festures. Helped me set up the Lexus ap very clearly and made the controls easy to understand. She had a high level of experience with the technology festures. Helped me set up the Lexus application. I was very satisfied and she is a great people’s person. Very easy to talk too. I was never intimated and it was easy to ask questions and not feel rushed. More

I took my Lexus R350 in for a quick check on a tire that was low on air pressure. Jeff Grantzen got me in right away. In a few minutes I received a text video from a Master Technician showing a nail in my t was low on air pressure. Jeff Grantzen got me in right away. In a few minutes I received a text video from a Master Technician showing a nail in my tire. The tire was repaired and re balanced. In addition, several checks were made on the car. I was out in a short time. I want to thank Jeff for his continuing great service! Very consistent every trip. More

Jeffrey Granzen is excellent at his job. He gives us 1st. Quality Service ever time we have our Lexus serviced. Jeffrey has serviced our 2010 from the first day we purchased the car. Hendrick of Charlotte is Quality Service ever time we have our Lexus serviced. Jeffrey has serviced our 2010 from the first day we purchased the car. Hendrick of Charlotte is the only dealer we use for our services. More

I’m 56 years old and this is my first Lexus service experience & I couldn’t be more satisfied. My service consultant was courteous professional and thorough. I even received a video from the service experience & I couldn’t be more satisfied. My service consultant was courteous professional and thorough. I even received a video from the service technician which kind blew me away. Great job Clayton King and the entire service department. P.S. I even drove from Virginia because I was treated so well throughout the process!! More

I always have my car serviced at Hendrick Lexus Charlotte location and my preferred service provider is Michael Mirek. He is amazing!!! Always professional and always willing to help any way he can. He goes location and my preferred service provider is Michael Mirek. He is amazing!!! Always professional and always willing to help any way he can. He goes over and beyond to make everything just as quick and easy as possible. I will always ask for Michael!!! Such an asset to Hendrick!! More

Wonderful customer service! Michael Mirek is one of the best Service Advisors I’ve worked with in years of Lexus vehicles ownership. Professional, honest, dedicated to the customer! best Service Advisors I’ve worked with in years of Lexus vehicles ownership. Professional, honest, dedicated to the customer! More

Had to get my car serviced for the first time. Erin Gast was awesome with keeping me updated and working with me and my schedule! was awesome with keeping me updated and working with me and my schedule! More

I had my car serviced at Hendrick Lexus Charlotte. My service consultant, Erin Gast, was great. She made my visit easy and pleasurable. I will certainly request her next visit. service consultant, Erin Gast, was great. She made my visit easy and pleasurable. I will certainly request her next visit. More

Excellent and prompt service by Brian Dowless! I arrived before my appointment time and Brian was able to get me in and out ahead of schedule with before my appointment time and Brian was able to get me in and out ahead of schedule with More

Josh Mohr is a true professional and valuable employee for Hendrick Lexus Charlotte. Upon arrival, he always greets me at the vehicle to discuss the services that I need. He takes time to explain eac for Hendrick Lexus Charlotte. Upon arrival, he always greets me at the vehicle to discuss the services that I need. He takes time to explain each issue and has a solution for each issue. Never do I feel rushed and he cares about his clients. Josh is very professional, courteous, has excellent communication and oral skills and goes above and beyond my expectation as my service advisor. Josh is amazing and kudos to him for being a first class act service advisor for so many people in Charlotte, NC. Please commend Josh on a job well done. More