Hendrick Lexus Charlotte

i didnt purchase my RX at this dealer, but when getting it serviced you feel like family. Very knowledgeable service advisor, Brian Dowless, answered all my questions. its good to have a former mechanic it serviced you feel like family. Very knowledgeable service advisor, Brian Dowless, answered all my questions. its good to have a former mechanic working in the service adv role that really knows the details of the services offered. More

I love the all around service department from the valet service to actual service and returning on my car. Love Hendrick Lexus on independence in Charlotte. service to actual service and returning on my car. Love Hendrick Lexus on independence in Charlotte. More

I recently had a great experience with Hendrick Lexus-Charlotte. I was visiting from out of town when my check engine light came on. Went to Hendrick Lexus without an appointment, and they took Lexus-Charlotte. I was visiting from out of town when my check engine light came on. Went to Hendrick Lexus without an appointment, and they took care of me quickly and efficiently. Service Consultant Michael Mirek was excellent! Great dealership and excellent Service Consultant. More

Josh Mohr has taken care of our family for many years. He has come to become someone I trust implicitly and if I am honest, he is one of the main reasons I keep buying new Lexus cars. I know that he wil He has come to become someone I trust implicitly and if I am honest, he is one of the main reasons I keep buying new Lexus cars. I know that he will take care of our issue and make sure all is well. Today, he brought in Steve Auch to listen to what had happened to my car. Steve was incredible - asking questions, listening, and then ultimately explaining exactly what had happened to my car. Truly great service! More

Jeffrey Granzen is the best! We have been taking our cars to him for the past 5 years. We look to him for answers for all our car questions. He is a fountain of information! to him for the past 5 years. We look to him for answers for all our car questions. He is a fountain of information! More

Jeff Granzen was Awesome ,Wonderful, Helpful , Kind , Friendly , great customer service , he gave me information on some tires and the price was right. Well done. Thank you Friendly , great customer service , he gave me information on some tires and the price was right. Well done. Thank you More

Our sales person, Kathy Thomasello, was superb from beginning to end. She found the vehicle we were looking for, and saw that we were in and out of the dealership in record time and with record effici beginning to end. She found the vehicle we were looking for, and saw that we were in and out of the dealership in record time and with record efficiency. Ashley Casseday served as our "Dealer Specialist" and did a GREAT job, too. This is our third or fourth purchase from Hendrick Lexus and we couldn't be more pleased. They're truly the best! More

Ashley Casseday, delivery specialist, of Hendrick Lexus is the best tech person I've ever worked with. She's patient and explains everything in language I can understand. She came to my home to help me w is the best tech person I've ever worked with. She's patient and explains everything in language I can understand. She came to my home to help me with all the tech in my new Lexus and when she left, I felt satisfied that I knew enough to use the technology with confidence. I highly recommend Ashley to anyone who needs help with their cars technology. She also knows much about the other features in the car and helped me with those too. Thanks, Ashley. More

Ashley and Kelvin were wonderful to work with. Both answered all questions both patiently and respectfully. Ashley came to my home and helped me with technology and other things I asked. Kelvin has cal answered all questions both patiently and respectfully. Ashley came to my home and helped me with technology and other things I asked. Kelvin has called several times to see how things were going. All in all no problems. Happy I bought from Hendrix More

We are a family of Lexus cars and all of them are We are a family of Lexus cars and all of them are serviced regularly by Lexus. Jeff Granzen is truly Number One in Customer Service and Follow-Up. We are a family of Lexus cars and all of them are serviced regularly by Lexus. Jeff Granzen is truly Number One in Customer Service and Follow-Up. Over the past 2 weeks, we have brought 6 cars in for service as Phil Jamison takes care of the service for the 4 cars owned by our daughters as well. Jeff treats us each time as though we are the only customers you have. We know with confidence each time that we are loved and cared for by Lexus. We say often in our family if we owned a Company, we would try to bring Jeff Granzen to work with us as he delivers service as we daily try to do – he is amazing and without doubt is the best we have ever seen. We are sure you know this but Jeff is an incredible asset for Hendrick Lexus and we are customers for life due to this level of service. Thank you to everyone. More