Hendrick Lexus Charlotte

Once again! I’m truly satisfied with the fast and friendly service! Michael was pleasant to work with, his customer service is always on point! Anthony Dowless is the man to trust with all car servic friendly service! Michael was pleasant to work with, his customer service is always on point! Anthony Dowless is the man to trust with all car service needs! More

As always. Jeffrey makes sure we are taken care of in a professional manner. We have used him for ever since we bought our first Lexus ( we have 7) . professional manner. We have used him for ever since we bought our first Lexus ( we have 7) . More

Recently Took My IS In For Service And Can Honestly Say That The Customer Service Is Still Exceptional. Clayton King Was Knowledgeable, Courteous And Sincere When Explaining The Service Results. The Servi That The Customer Service Is Still Exceptional. Clayton King Was Knowledgeable, Courteous And Sincere When Explaining The Service Results. The Service Appointment Was Done Within The Estimated Time As Clayton Stated With A Thorough Report Given For Reference. I Have Been And Will Continue To Come Back For Sales, Service And The Lexus Experience. More

I always get what I expect from Jeffrey's customer service, no matter how big or small the service is...professional, thorough and always with a personal touch. service, no matter how big or small the service is...professional, thorough and always with a personal touch. More

Just purchased a 2021 Lexus LX and had a terrific experience with the team at Hendrick Lexus Charlotte! I am a out of state buyer and Erin Morrow went above and beyond to help with all my needs. She experience with the team at Hendrick Lexus Charlotte! I am a out of state buyer and Erin Morrow went above and beyond to help with all my needs. She was very attentive and was always quick to respond with all my questions. I would highly recommend going to Hendrick Lexus. Thank you for the smoothest car buying experience! More

Jeffrey continues to deliver a level of service that will keep me a Lexus customer for life. His attention to detail and anticipation of my needs reflections a commitment to "know your customer". One word keep me a Lexus customer for life. His attention to detail and anticipation of my needs reflections a commitment to "know your customer". One word - IMPRESSIVE!!! More

Thank you Ashley Casseday for your excellent customer service! Ashley helped communicate across teams to resolve my questions and concerns. Thanks again for all your help Ashley Casseday! service! Ashley helped communicate across teams to resolve my questions and concerns. Thanks again for all your help Ashley Casseday! More

Great customer service. I always deal with Vanessa Hardley in service and she is wonderful. She explains services in great detail and with a smile Hardley in service and she is wonderful. She explains services in great detail and with a smile More

We recently purchased a 2021 Lexus 300 NX, after happily driving a 2007 Lexus 350 RX for 15 years. We walked into Hendrick Lexus without an appointment on what was one of their busiest sale days of the yea driving a 2007 Lexus 350 RX for 15 years. We walked into Hendrick Lexus without an appointment on what was one of their busiest sale days of the year. Bruce Fredette greeted us and quickly understood what we were looking for. He spent time thoroughly discussing all our purchase and finance options. With Bruce's help, we felt confident that we had made the right decision in our car purchase. I would recommend Bruce highly to anyone who is looking to purchase a new vehicle. Jaysen Coffil, Retail Business Manager, assisted us with financing our purchase. He explained all the financing and package extras' details clearly and efficiently. We appreciated the time Jaysen took to answer our questions; he ensured that we were well-informed before we left the dealership. More

I have been a loyal Lexus owner beginning when they were first introduced. After 4 Lexus vehicles purchased in four different states, I can honestly say this was the best dealership experience. Kathy Toma first introduced. After 4 Lexus vehicles purchased in four different states, I can honestly say this was the best dealership experience. Kathy Tomasello was exceptional from start to finish. Kathy and I discussed the details of the car I was looking for and she was on a mission to find the perfect car. It took several weeks to locate my vehicle but it was everything I had asked for, including mileage, options, color and price. During this time, Kathy kept me updated on her search and said don't worry we will find your car. I took delivery of my 2017 CPO ES 350 last week and I love it. Thanks Kathy for your professional and personal service. High praise as well for Ashley who covered the new technology aspects and Donte for for making the paperwork so easy and complete. I will recommend Hendrick Lexus of Charlotte for the exceptional professional service . More