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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,708 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,708 reviews

October 11, 2023

I was recently asked why I didn’t go somewhere closer for my state inspection. Truth is, I feel comfortable at the dealership and the service is wonderful. Mike is always friendly and provides excellent cu More

by loritriley7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Oct 13, 2023 -

Hendrick Lexus Charlotte responded

Loritriley7, we are so happy to read such a great review about Hendrick Lexus Charlotte! We appreciate your loyalty and hope to serve you for many more years!

October 11, 2023

Hendrick Lexus is my favorite automobile dealership. I have purchased several vehicles there and have been very pleased with each one. The service department there is top notch. My service representativ More

by mdellinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen, Michael Mirek
Oct 13, 2023 -

Hendrick Lexus Charlotte responded

Hi Mdellinger, thank you so much for your positive comments about Hendrick Lexus Charlotte! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

October 11, 2023

You are in the best of hands when your service writer is the amazing Michael Mirek. More

by sjhmeh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Oct 13, 2023 -

Hendrick Lexus Charlotte responded

Sjhmeh, we're glad to hear you enjoyed your visit. Thank you for the kind words about Mike!

October 11, 2023

It is always a pleasure to go to Hendrick Lexus for car service. The waiting room is clean and inviting. Michael Mirek was friendly and professional as he helped me. Thank you, everyone! More

by Sandyh46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Oct 13, 2023 -

Hendrick Lexus Charlotte responded

Sandyh46, thank you so much for the positive review! See you at your next visit!

October 11, 2023

Very professional group of employees. The service tech is very capable at his job. Thanks to Michael. More

by jimvassey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Oct 13, 2023 -

Hendrick Lexus Charlotte responded

Jimvassey, we are so pleased you enjoyed your visit to Hendrick Lexus Charlotte!

October 11, 2023

I had to bring my car in bc it did not start one morning. I was leaving on a trip that afternoon. Michael Mirek worked with me to get my car scheduled. I had multiple things that I wanted done s More

by B POOLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Oct 13, 2023 -

Hendrick Lexus Charlotte responded

B Pooley, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charlotte. Please don't hesitate to reach out if there's anything additional we can do for you.

October 10, 2023

We visited this dealership two years ago and have enjoyed working with Brian Dowless for the past two years. I've always felt that I can rely on him from scheduling appointments to getting my car serviced. H More

by Lin Li
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Oct 12, 2023 -

Hendrick Lexus Charlotte responded

Lin Li, we really appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

October 08, 2023

Absolutely fantastic! Loaner car provided every time I come in regardless of where I purchased my vehicle. Business suite I can use if I wait. More

by clemens31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Oct 10, 2023 -

Hendrick Lexus Charlotte responded

Clemens31, we are so pleased you enjoyed your visit to Hendrick Lexus Charlotte!

October 08, 2023

Vannessa Hardley was super amazing I definitely liked working with her she made my process a breeze excellent customer service More

by timothysanders604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Oct 10, 2023 -

Hendrick Lexus Charlotte responded

Timothysanders604, we're so glad that we were able to go above and beyond your expectations!

Oct 10, 2023 -

timothysanders604 responded

Excellent that’s all I can say.

October 08, 2023

This is the 5th Lexus I have purchased in the past 15 years. There is a reason I have returned year after year. Lexus is a great brand. The dealer is supported with equally great staff in Sales/Service/s More

by jackbriggman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robin Hill
Oct 10, 2023 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We appreciate the kind words about our store and staff! We hope you have a great day!

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