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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,110 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,110 reviews

January 02, 2021

Had to start off the year right at Hendrick Lexus! Like usual I had to go see Donte, robin & Jaylen for the best car buying experience! I appreciate these guys always helping me out! More

by Lcamp4001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donte Small, Jaylen Rudisell , Robin Hill
Jan 04, 2021 -

Hendrick Lexus Charlotte responded

Hi Lcamp4001, congratulations on the purchase of your new vehicle! Your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help! Have a wonderful new year!

December 31, 2020

I upgraded my vehicle to the 2021 RX and Jaylen was such a help to show me new features. He was helpful and patient in teaching me and setting up my vehicle. Thanks Jaylen! More

by kendalljoy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaylen Rudisell
Jan 03, 2021 -

Hendrick Lexus Charlotte responded

Hi Kendalljoy, congratulations on the purchase of your new 2021 Lexus RX! We are so pleased you enjoyed your visit to Hendrick Lexus Charlotte! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 31, 2020

Very professional and friendly staff. Our experience in purchasing a vehicle was a happy one that we will cherish and a December to Remember!! Thank You! More

by Prich21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean, Robin Hill
Jan 03, 2021 -

Hendrick Lexus Charlotte responded

Hi Prich21, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charlotte. If you're ever in need of more help, please let us know!

December 31, 2020

Ashley was very informative and offered professional assistance in a friendly manner. She reviewed all aspects of the technology areas as well as other items necessary. More

by Prich21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Casseday
Jan 03, 2021 -

Hendrick Lexus Charlotte responded

Hello Prich21, thank you for your kind words and this wonderful review! Thank you, and have a fantastic day!

December 31, 2020

My visit was for my 10,000 mile check up. I waited for my vehicle in the longe. The longe was clean and other customers socially distanced. There was plenty of space to do so. I received a video of the in More

by SammyE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Jan 03, 2021 -

Hendrick Lexus Charlotte responded

Hi Sammye, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 30, 2020

We purchased a 2021 Lexus RX 350 from Hendrick over the holidays and we are very pleased with our purchase. Ashley Casseday delivered the car to us and did an excellent job in explaining the features of th More

by Sharna Sloan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Casseday, Ivan Blair
Jan 03, 2021 -

Hendrick Lexus Charlotte responded

Hello Sharna Sloan, congratulations on the purchase of your 2021 Lexus RX 350! Thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Lexus Charlotte! Please don't hesitate to reach out if there's anything additional we can do for you.

December 30, 2020

Dimitri Politis was a great sales person! He helped me a a lot. Ashley Cassaday was a great technology specialist! She helped me a lot! More

by Leighm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dimitri and Ashley
Jan 03, 2021 -

Hendrick Lexus Charlotte responded

Hi Leighm, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 30, 2020

My SUV was inspected at Hendrix Lexus yesterday. Thanks to Jeff Granzen I was in and out within the hour and he also had my car washed and vacuumed. Awesome service! I will be returning to this dealership More

by judy q
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen
Jan 03, 2021 -

Hendrick Lexus Charlotte responded

Hello Judy Q, reviews like this give us motivation and help us ensure we provide high-quality care. If you're ever in need of more help, please let us know! Have a wonderful day!

December 30, 2020

Chris Calder and Michael Mirek both take very good care of my needs with my car. Look forward to working with both of these guys each visit. More

by Isabel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Calder - six stars!!, Michael Mirek
Jan 03, 2021 -

Hendrick Lexus Charlotte responded

Hello Isabel, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte. We sincerely thank you for the positive review, and look forward to seeing you again soon!

December 29, 2020

Thank you Hendrick Lexus for taking such good care of my husband and I. We are very pleased with our purchase on our 2021 Lexus RX 350 F Sport. Alex was a great salesman, he made the process very easy for u More

by myprinceslisa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex, Paul, Xavier
Dec 30, 2020 -

Hendrick Lexus Charlotte responded

Hello Myprinceslisa, congratulations on the purchase of your new RX 350 F Sport! Thanks for your praise and kind comments about our team. It's experiences like yours that really keep us motivated! Please don't hesitate to reach out if there's anything additional we can do for you. Have a wonderful day!

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