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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,792 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,792 reviews

November 20, 2023

Have always found the service department and Mike Mirek to be professsional in their service and explanation of what was being done. More

by whgill3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Whgill3, we really appreciate your feedback! Mike does an excellent job and we are lucky to have him on the team. Please let us know if you need anything else!

November 19, 2023

Service Department, technology agents, telephone operator all very good.Sales unprofessional even rude.I. can't remember managers name but I did write a review..I won't return to lease another Lexus . More

by Ziggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Mirek
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Hi Ziggy, At Hendrick, we strive to set the bar high to ensure our customer's receive the best service and would like to speak with you more about your recent experience. At a time that works for you, please contact Ryan Ruland at 704-594-1706 to discuss further. Thank you, we appreciate your time.

November 19, 2023

I experienced excellent service through my advisor Michael Mirek at Hendricks Lexus in Charlotte, NC More

by claireritterpianist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Claire, thanks for sharing! We are always more than happy to assist you if anything else comes up. Take care!

November 17, 2023

I have had outstanding service with Michael Mirek as my service advisor, He keeps me informed on all services and future automotive concerns to look out for with each visit, I appreciate his honesty and ha More

by linw07
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Hi Linw07, thank you so much for your positive comments about Hendrick Lexus Charlotte! We’ll be sure to pass these along to Mike. Have a wonderful day!

November 17, 2023

My last visit with Lexus was on Independence Blvd. amy service associate was Michael Mirek and I was extremely satisfied with him and the service on my vehicle. I was pleased with his attention to More

by simsjan21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Hi Simsjan21, thank you so much for your positive comments about Mike and the team here at Hendrick Lexus Charlotte! Thank you, and have a fantastic day!

November 17, 2023

Outstanding service. Very receptive to my needs. Michael Mirek goes over board to satisfy my wife and I. A real pleasure to interact with. More

by marvinb60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Marvinb60, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

November 17, 2023

David Machold, my service advisor has been wonderful to work with! He is very helpful and knowledgeable. He even talked with me when I was on my way to northern Virginia and was worried about something on More

by Puppy lover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Puppy Lover, we are so pleased you enjoyed your visit to Hendrick Lexus Charlotte! Dave does a wonderful job with all of his guests and we are glad that you agree! We hope to see you soon!

November 17, 2023

Not pleased with service looking at purchasing a 2023 RX. The best thing at the dealership is my Service Tech, Mike Mirek. More

by twardassoc
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

We appreciate you taking time to leave us a review and would love the opportunity to discuss your experience further. At your convenience please reach out to Ryan Ruland at 704-594-1706. We look forward to hearing from you soon.

November 17, 2023

I have taken my Lexus to this dealer for 5 1/2 years. Michael Mirek is my service guy. He's the best!! He takes really good care of me ... the main reason I continue to take my car there for service. More

by beth.m.anderson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Beth.m.anderson1, we are glad we could help! Thank you for allowing us the opportunity to serve you over the past 5 years! Have a great day!

November 17, 2023

Michael Mirek in service is wonderful. He has always taken care of me and my vehicle, while at the dealership. More

by Sherrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Sherrie, we are so pleased you enjoyed your visit to Hendrick Lexus Charlotte!

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