Hendrick Lexus Charlotte

Michael is totally professional and looks after the customer. He balances the long and short term maintenance needs to the car exceptionally well. The dealership is top notch. customer. He balances the long and short term maintenance needs to the car exceptionally well. The dealership is top notch. More

I will not recommend this dealership to anyone. Poor consideration for future services. No Discount for saving of any kind. I’m disappointed ☹️ and that there was no considerations or compensation for i consideration for future services. No Discount for saving of any kind. I’m disappointed ☹️ and that there was no considerations or compensation for in accurate pricing for our Lexus Services that were need. The Rep quoted one price on the phone and charged another when the work was completed. I was told by the manager, that this will be use as a Future Training Tool for Customer Service Representatives. I then get into my car to find Grease on the seatbelt, inside door trim and beneath the console. I didn’t feel as if they valued me as a customer. Michelle Beaufort More

Pedro and Jaylen did a wonderful job with my purchase. They are very professional and gave me exactly what I asked for! Guest services staff and finance manager Britton are very friendly! They are very professional and gave me exactly what I asked for! Guest services staff and finance manager Britton are very friendly! More

Ashely Casseday helped us navigate our way around the inside of our new Lexus NX300H. She was extremely helpful, patient and thorough explaining the features in our new car. if you have a question about inside of our new Lexus NX300H. She was extremely helpful, patient and thorough explaining the features in our new car. if you have a question about your Lexus call Ashley! More

Salesman was wonderful but the managers negotiation should have been hours less. No one has time for that. It was a long day and I drove from 2 hours away. should have been hours less. No one has time for that. It was a long day and I drove from 2 hours away. More

Jaylen Rudisell was great on helping me over the phone with my mothers ES. He taught me how to do apple CarPlay which was a new feature to me. Thanks Jaylen you rock! with my mothers ES. He taught me how to do apple CarPlay which was a new feature to me. Thanks Jaylen you rock! More

I went to test drive the RX today and can’t say enough about the experience I had at Hendrick Lexus Charlotte. Every step of the experience was fantastic. My salesman Glenn Worthman was knowledgeable abou about the experience I had at Hendrick Lexus Charlotte. Every step of the experience was fantastic. My salesman Glenn Worthman was knowledgeable about every inch of the vehicle (no pressure), Orlando went above and beyond getting me where I wanted to be (no pressure)and did a sweet little jig, Paul Tsiolkas made the finance portion completely seamless and Xavier Hamilton did a spectacular job walking me through the technology portion step by step. Xavier took away every bit of my anxiety with the tech and programming answering all my questions and was so patient. This is my first Lexus purchase and won’t be my last. Great job all around at Hendrick Lexus Charlotte what a great team!!!!! More