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Hendrick Lexus Charlotte

Charlotte, NC

Overview
Reviews
5.0
2,792 Reviews
Call Dealership (844) 423-0768
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6025 East Independence

Charlotte, NC

28212

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Showing 2,792 reviews

November 11, 2023

David Machold made this a very enjoyable visit. He explained all well and in detail More

by moodyoib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold, Marija Snow
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Moodyoib, we are so pleased you enjoyed your visit to Hendrick Lexus Charlotte!

November 11, 2023

Hendrix people separate it from its competitors. I have purchased five vehicles from the Independence dealership and have never had a bad experience with the sales staff, finance, or service reps. B More

by Bfurman83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Hi Bfurman83! We're so happy we were able to help you out! Brian does a wonderful job and we’re glad that was the case during your visits!

November 11, 2023

I love to have my car service at this dealership due great service, staff respectful to customers, finishing service on time with high expectations. I usually get great advice and help from Brian Dowles More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 11, 2023

Brian Dowless is amazing as a Service Consultant. I trust his recommendations implicitly. The entire service experience is fantastic. More

by shaunapo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

We appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

November 11, 2023

My advisor Brian Dowless is very professional and courteous. I know I'm in good hands when I arrive at the dealership. More

by Diesel145
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless, Dave Machold
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Diesel145, we are glad we could help! Having a trustworthy advisor is a great feeling. Thank you for trusting Hendrick Lexus Charlotte!

November 11, 2023

Brian Dowless is great at scheduling, explaining and completing work on my vehicle. He is a top service advisor. More

by Charlie C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please don't hesitate to reach out!

November 11, 2023

Always a good experience! A a a a a a a a a a. A More

by Bwcarm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Bwcarm, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charlotte.

November 11, 2023

David Machold did a terrific job helping me identify a problem and saved me a few dollars, too. More

by stephenworrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Stephenworrell, thank you for the high star rating! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 11, 2023

Great first experience! Actually the best auto servicing I’ve ever had. Thanks David Machold. More

by fjcoppola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Fjcoppola, thank you so much for your high rating! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 11, 2023

Brian Dowless did a great job for me. He's the best! I had a nail in my tire and he worked me in and fixed it More

by freddulawmf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Hello Freddulawmf, thank you; we appreciate your feedback! Thanks again for the recommendation, and have an amazing day!

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