Hendrick Lexus Charlotte

I have been a faithful customer of Lexus Charlotte on Independence Blvd. for years and have been treated with great care and respect by everyone there especially Jeff Granzen. Thank you Lexus Charlotte f Independence Blvd. for years and have been treated with great care and respect by everyone there especially Jeff Granzen. Thank you Lexus Charlotte for always giving excellent and professional care to your customers. A special shout out and Thank You to Brian Dowless who makes coming to Lexus Charlotte enjoyable! Brian always makes sure I leave with a smile and a sense of great care and concern. Malcolm in sales, thank you for helping me purchase my new 2016 RX 350. Thank you Orlando Spears for taking care of my vehicle after purchase, that meant a lot! Last but not least, the ladies at the front desk and those that assist with checking our vehicles in for service, a huge thank you, you all are a pleasure and joy to see and to talk to!! Wishing everyone at Lexus Charlotte the best and an even more successful upcoming new year! George and Lakita Holland More

Brian Dowless at Hendrick Lexus managed the annual inspection and maintenance for my car's 95,000 service. I waited at the deakership and he kept me informed of the progress. He emailed a video of t inspection and maintenance for my car's 95,000 service. I waited at the deakership and he kept me informed of the progress. He emailed a video of the underbody of the car during the maintenance and my car was ready in less time than I expected. I depend on regular service at the dealership to keep my car in top shape and me safely on the road. More

My point of contact at Lexus Charlotte is Brian Dowless, he has been an awesome help to all my automotive needs. I appreciate his knowledge and help. he has been an awesome help to all my automotive needs. I appreciate his knowledge and help. More

Enjoyed working with BJ in Sales to lease my new Lexus. Alex C was informative in discussing the Lexus technology. Commend both men on their expertise. Alex C was informative in discussing the Lexus technology. Commend both men on their expertise. More

I received great service by Marija Snow! She was prompt, communicative and serviced my car well. She went the extra mile and cleaned what I thought was a scratch off my windshield! She was prompt, communicative and serviced my car well. She went the extra mile and cleaned what I thought was a scratch off my windshield! More

Vanessa Hardley and the support staff of the service department at Hendrick Lexus on Independence are fabulous. She was very thorough and made sure I was well taken care of. department at Hendrick Lexus on Independence are fabulous. She was very thorough and made sure I was well taken care of. More

Zay was very informative and attentive while orienting us to our new Lexus during our recent delivery. us to our new Lexus during our recent delivery. More

Vanessa Hardey is an Excellent Customer Service Consultant. I always request her because she is friendly, honest, and responsive. Consultant. I always request her because she is friendly, honest, and responsive. More

Vanessa was awesome when I took my car in for service! It was a pleasant experience. It was a pleasant experience. More

Vanessa Hardley is my go to person when I come in for service or just ask a question about my Lexus. She is always pleasant, friendly and above all she makes sure that my needs are meet to my satisfactio service or just ask a question about my Lexus. She is always pleasant, friendly and above all she makes sure that my needs are meet to my satisfaction. More