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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,129 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,129 reviews

October 20, 2020

I recently had my car serviced at this location. Jeff Granzen always provides the best service when I take my car in for servicing!! I don't trust my car with any other technician. I have to drive furth More

by MomHopkins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen
Oct 24, 2020 -

Hendrick Lexus Charlotte responded

Hello Momhopkins, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Lexus Charlotte! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Lexus Charlotte!

October 19, 2020

We’re very satisfied with the services and personal attention given to us as customers. However, we had a baby car seat removed and put in our trunk. Why!? Why would this happen? The car seat is ver More

by Hlewis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Oct 24, 2020 -

Hendrick Lexus Charlotte responded

Hello Hlewis, we strive for 100% satisfaction and we sincerely apologize for this inconvenience. For some types of repairs removal of the rear seat is required and the technician likely put the car seat in the trunk to keep it clean. Unfortunately, the technician probably forgot to put it back. Again, we apologize and if you have any further questions, please give us a call. Thank you so much again for your feedback! We hope you have a great day!

October 18, 2020

Service personnel were very friendly and prompt in getting my automobile checked in. They took precautions in making sure that my automobile was safe and secure. More

by Janice
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen
Oct 24, 2020 -

Hendrick Lexus Charlotte responded

Hello Janice, we are very happy we could provide you with a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 17, 2020

Another excellent service experience at Hendrick Lexus and I’m very pleased with the service my car received while I was at the dealership. I appreciate how friendly, helpful, and efficient the staff alwa More

by Tgranzensmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen
Oct 24, 2020 -

Hendrick Lexus Charlotte responded

Hello Tgranzensmith, we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Lexus Charlotte!

October 16, 2020

Only a State Inspection, but the professionalism and personal attention is always there! Turnaround time was great so we had some time to catch up on the respective families. More

by Frank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen
Oct 24, 2020 -

Hendrick Lexus Charlotte responded

Hi Frank, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charlotte. Please don't hesitate to reach out to us if there's anything more we can do! Have a great day!

October 16, 2020

They have an exceptional staff. So kind and courteous. They make coming in for service easy. They keep you well informed. It was a good experience. More

by bettylovemartin
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Oct 24, 2020 -

Hendrick Lexus Charlotte responded

Hi Bettylovemartin, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 13, 2020

Clayton King knocked it out of the park on customer service! Very happy with overall experience and will be back. Handled everything with grace and patience. More

by Scott Warren
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clayton King
October 11, 2020

Once again, Jeffrey Granzen, provided with the greatest service. When a needed repair required more time, he provided me a loaner. Can not be more happier. More

by bowlerbrian
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen
October 09, 2020

They are alway good to us. I don’t have to go back multiple time to have the same thing fixed. Great team at Hendrick More

by sdudley435
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
October 08, 2020

MIKE UNDERWOOD IS THE BEST!!!! I love everyone there but Mike really take the time every time to make sure we are taken care of More

by Erin_ashley_hearn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
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