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Hendrick Lexus Charlotte

Charlotte, NC

Overview
Reviews
5.0
2,888 Reviews
Call Dealership (844) 423-0768
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6025 East Independence

Charlotte, NC

28212

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Showing 2,888 reviews

November 29, 2023

I've been having service at Lexus of Charlotte since 2001. It's always been great and everyone is very professional and kind. More

by Lorraine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Lorraine, we're glad to hear you enjoyed your visit and we appreciate your loyalty over the years! Have a great day!

November 28, 2023

Fantastic team with focus on customer service and retention. Terrific experience from sales to service. Our go-to Lexus dealer! More

by Bobbymac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 28, 2023

Best dealership! ! Wonderful customer service in all areas. Especially Chad Lamprey, Jayden Colfil, & Zay Patterson!!! More

by redheadseamans
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Lamprey
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Redheadseamans, we are so pleased you enjoyed your visit to Hendrick Lexus Charlotte! We'll be sure to pass along these comments to our team!

November 27, 2023

Took care of my tire problem instantly thanks to David Machold and got me back up in no time More

by barnett2324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Machold, Marija Snow
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

We are always more than happy to assist you if anything else comes up. Take care!

November 27, 2023

Brian Dowless did good. Lexus did good in honoring a defect on a 10 year old car. More

by roger.shaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless, Vanessa Hardley
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Hello Roger.shaul, we appreciate you taking the time to leave us this feedback. Thank you for choosing Hendrick Lexus Charlotte!

November 27, 2023

Dave Mchold always does an outstanding job helping me. I enjoy using the loaner since I live in Fayetteville. He made sure all my questions and concerns were answered. More

by renellab1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Renellab1950, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charlotte.

November 27, 2023

Upfront in their dealing. Very good maintenance and keep you informed during the process. . Very pleasant waiting area. More

by Rion
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Hello Rion, we appreciate you taking the time to leave us this feedback. Thank you again for the great review!

November 27, 2023

Dave Machold was great and good service was provided to me during this visit. Thanks! More

by Keith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

We are always more than happy to assist you if anything else comes up. Take care!

November 27, 2023

The quality of service I received at Hendrick Lexus employee David Machold and the quality of the work performed on my LS430 was truly outstanding! I will never hesitate to bring my vehicle here for se More

by btrptmac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Btrptmac, thank you for the high star rating! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Lexus Charlotte!

Dec 02, 2023 -

btrptmac responded

Thank you!

November 27, 2023

I had a great experience with Dave Machold for my Lexus. He was very helpful and ultimately helped me purchase my Lexus. I got a detailed explanation of the work needed for my car and will be returning for More

by Luis M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! Kudos to Dave for always going the extra mile!

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