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Hendrick Lexus Charlotte

Charlotte, NC

Overview
Reviews
5.0
2,824 Reviews
Call Dealership (844) 423-0768
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6025 East Independence

Charlotte, NC

28212

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Showing 2,824 reviews

October 06, 2023

Best place to purchase a car. Nick Manor is a very good sales associate and Vanessa Hardley is the best in the service department. More

by Anna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Mainor, Vanessa Hardley
Report | Print
Oct 07, 2023 -

Hendrick Lexus Charlotte responded

Anna, we're happy to hear you had such a positive experience with our team! Nick and Vanessa do a wonderful job and we are lucky to have both of them on our team! We are always more than happy to assist you if anything else comes up. Take care!

October 05, 2023

I always enjoy talking to Brian Dowless when we get our Lexus serviced. He is just like talking to a friend. He always makes it a point to ensure that we are taken care of and keep us updated on what is ha More

by scott6six
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Oct 07, 2023 -

Hendrick Lexus Charlotte responded

Scott6six, we're glad you had such a wonderful experience with us! I love what I'm reading right now! We always strive to provide top quality service to every guest, and are pleased to hear that you are getting that during each one of your visits! Thank you for sharing!

October 05, 2023

Brian Dowless is an excellent customer service person, I would highly recommend him. He was professional, courteous and helpful. More

by gloriamcdavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Oct 07, 2023 -

Hendrick Lexus Charlotte responded

Gloriamcdavis, your satisfaction is our top priority. We're so glad to hear that you enjoyed your time spent with Brian! Thank you, and have a fantastic day!

October 05, 2023

Brian Dowless is an excellent customer service person and I would highly recommend anybody to him. More

by Lindass852
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Oct 07, 2023 -

Hendrick Lexus Charlotte responded

Lindass852, we're glad to hear you enjoyed your visit. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

October 05, 2023

Hendrick Lexus on Independence is great to work with. My service advisor, Brian Doweless always listens to issues that I may have with vehicle and addresses them. Always exceptional service and immacula More

by Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Oct 05, 2023 -

Hendrick Lexus Charlotte responded

Anthony, thank you so much for the positive review! We agree, Brian does a fantastic job! I think we'll keep him around LOL. Until the next time we meet, take care!

October 05, 2023

Every thing done in a timely fashion. Was informed of progress. Work was explained. Prompt, polite and professional service. More

by budfoluse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Oct 05, 2023 -

Hendrick Lexus Charlotte responded

Budfoluse, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 05, 2023

Its people are what make this dealership what it is! Customer service is trustworthy and dependable!!! More

by joe.schoeneck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek, Brian Dowless
Report | Print
Oct 05, 2023 -

Hendrick Lexus Charlotte responded

Joe.schoeneck, we are glad we could help! We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charlotte

October 05, 2023

Professional, courteous, helpful, on time, and wonderful to deal with. I enjoy working with them. More

by pbconway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Oct 05, 2023 -

pbconway responded

Outstanding dealership!!

Oct 05, 2023 -

pbconway responded

I really enjoy this dealership. If I get another car, it will be from here. Hendrick Lexus Charlotte.

Oct 05, 2023 -

pbconway responded

Wonderful people and I really enjoy my car!

Oct 05, 2023 -

pbconway responded

Great service and I always enjoy working with Brian Dowless.

Oct 05, 2023 -

pbconway responded

Love my car and the service I get when I go to have my car serviced.

October 05, 2023

I was in for a standard service visit, done in a timely and efficiemt manner. More

by rbprosser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Oct 05, 2023 -

Hendrick Lexus Charlotte responded

Rbprosser, we're glad you had such a wonderful experience with us!

October 05, 2023

Brian Dowless was great in keeping me informed in my car service process. He was really great to work with. More

by jlshelton1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Oct 05, 2023 -

Hendrick Lexus Charlotte responded

Jlshelton1, thank you for the high star rating! We appreciate you sharing details of your visit and we'll be sure to pass along those comments to Brian!

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