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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,888 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,888 reviews

November 12, 2023

Very good service department! Always happy with the attention to details. They are the best! More

by jhutchens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Hello Jhutchens, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

November 11, 2023

Brian Dowless always provide an excellent Service. He clearly explains what is needed to be done at the present time and recommends what needs to be done during the next Service. Thanks! More

by Manojit Kayal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Manojit Kayal, we are so pleased you enjoyed your visit to Hendrick Lexus Charlotte! Communication is everything. We appreciate your business!

November 11, 2023

Brian Dawless was most helpful . He told me what to expect and kept me advised. More

by Maccaronir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Maccaronir, we are glad we could help!

November 11, 2023

Brian Dowless is a top rate service advisor-knowledgeable,helpful and fun! He made my last experience easy and I left with a smile on my face! Highly recommend choosing Brian as your a More

by mastiegel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Hello Mastiegel, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charlotte

November 11, 2023

Always courteous and professional! No. Surprises! Dave Machold was extremely helpful assisting me and my decision on new tires More

by kirk.lee.castle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Kirk.lee.castle, we are glad we could help! Feel free to reach out to us if you need anything. Have a wonderful day.

November 11, 2023

Brian Dowless was an absolute delight to work with. He was thorough, informative and prompt in all the did. He is an asset to your organization. David Chadwick More

by davidechadwick32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Hi Davidechadwick32, we are very happy to have provided you with such a positive experience!

November 11, 2023

David Machold made this a very enjoyable visit. He explained all well and in detail More

by moodyoib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold, Marija Snow
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Moodyoib, we are so pleased you enjoyed your visit to Hendrick Lexus Charlotte!

November 11, 2023

Hendrix people separate it from its competitors. I have purchased five vehicles from the Independence dealership and have never had a bad experience with the sales staff, finance, or service reps. B More

by Bfurman83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Hi Bfurman83! We're so happy we were able to help you out! Brian does a wonderful job and we’re glad that was the case during your visits!

November 11, 2023

I love to have my car service at this dealership due great service, staff respectful to customers, finishing service on time with high expectations. I usually get great advice and help from Brian Dowles More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 11, 2023

Brian Dowless is amazing as a Service Consultant. I trust his recommendations implicitly. The entire service experience is fantastic. More

by shaunapo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

We appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

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