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Hendrick Lexus Charlotte
Charlotte, NC
2,127 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,127 reviews
April 20, 2020
Excellent Jeffrey Granzen is the advisor my husband and I work with when we bring our cars in for service. He is very knowledgeable, professional , always a pl Jeffrey Granzen is the advisor my husband and I work with when we bring our cars in for service. He is very knowledgeable, professional , always a pleasure to work with and very honest in what repairs are needed. I’d also like to compliment Preston Caldwell, the Service Manager, who in our opinion runs the best service department. He always makes himself available if Jeffrey is not and I know we can count on him should we need him. Both of them have always been very accommodating and great to work with. I recently used their valet service and was very impressed with how everything was handled. More
by Mac
Employees Worked With
Preston Caldwell, Jeffrey Granzen
April 18, 2020
Jeff Granzen @ Hendrick Lexus CLT Jeff's skills and knowledge give you Above and Beyond service. Jeff deserves a promotion and a raise . Thank you Jeff ! I would purchase another vehi Jeff's skills and knowledge give you Above and Beyond service. Jeff deserves a promotion and a raise . Thank you Jeff ! I would purchase another vehicle there just because of Jeff Granzen's knowledge and Above and Beyond Service ! More
by kt.mills
Employees Worked With
Jeffrey Granzen
March 25, 2020
car maintenance I used their Valet service and could not have been MORE pleased. The technician had on rubber gloves and a face mask and was very professional. Je I used their Valet service and could not have been MORE pleased. The technician had on rubber gloves and a face mask and was very professional. Jeffrey kept me informed as things progressed with my car. Henrick Lexus is the BEST! Evelyn McLeod More
by emcleod1942
Employees Worked With
Jeffrey Granzen
March 25, 2020
Great Service Jeffrey Granzen was the advisor I dealt with. As usual, Jeffery was so courteus and knowledgeable that it was a pleasure to have him help me. He is AL Jeffrey Granzen was the advisor I dealt with. As usual, Jeffery was so courteus and knowledgeable that it was a pleasure to have him help me. He is ALWAYS the same. More
by W W Roberts
Employees Worked With
Jeffrey Granzen
March 04, 2020
customer service Wonderful customer service at this dealership. Jeffrey Granzen is the best. He always takes the time to explain what needs to be done. He is honest an Wonderful customer service at this dealership. Jeffrey Granzen is the best. He always takes the time to explain what needs to be done. He is honest and knowledgeable about the Lexus brand. He follows up daily with you to keep you informed. More
by Sandra Beck
Employees Worked With
Jeffrey Granzen
March 04, 2020
Supurb Customer Service! Kudos to Hendrick Lexus of Charlotte! I took my 2010 Lexus ES350 in for my 120,000 mile tune-up. Jeffrey Granzen explained in detail what the servi Kudos to Hendrick Lexus of Charlotte! I took my 2010 Lexus ES350 in for my 120,000 mile tune-up. Jeffrey Granzen explained in detail what the service included and the benefits and necessity for each recommended service item. My car still runs like it's new thanks to Hendrick Lexus and the expert customer service representative's like Jeffrey! I would also like to thank the efforts of salesman Jackie Johnson for recommending the all important service plan and helping me to understand and fully appreciate the importance of keeping up with the recommended service plan. Dedicated and knowledgeable employees like Jeffrey and Jackie is the reason why my wife and I will continue to purchase and get our cars serviced at Hendrick Lexus of Charlotte. More
by bjdmckay
Employees Worked With
Jackie Johnson, Jerry Rinnix, Jeffrey Granzen
February 25, 2020
Service exceeds expectations - honest and knowledgeable When I have work to be done, I always ask for Jeff Granzen because I know that I will always receive honest feedback/recommendations. He knows my veh When I have work to be done, I always ask for Jeff Granzen because I know that I will always receive honest feedback/recommendations. He knows my vehicle better than I do! Thanks Jeff! More
by Brian.clair
Employees Worked With
Jeffrey Granzen
February 25, 2020
Serviced our 2006 GS300 we purchased new. With 250,000 miles it’s still a great car thanks to the excellent service provided over 14 years by Hendrick Lexus. miles it’s still a great car thanks to the excellent service provided over 14 years by Hendrick Lexus. More
by Dpar
Employees Worked With
Jeffrey Granzen
February 08, 2020
Tim and Branden and Chris All three of these men that worked with me were professional, knowledgeable, and offered to help in every way. They treated you as though you were the All three of these men that worked with me were professional, knowledgeable, and offered to help in every way. They treated you as though you were the only person in the building. I would recommend this dealership to everyone. They made sure I left knowing I was happy with the choice I had made. Thank you for the excellent experience.. BBKellly More
by BKelly
Employees Worked With
Branden, Chris Minich, Tim Yeremin
January 16, 2020
My husband and I we're looking for a certified pre-owned Lexus. Sales associate Kelvin Parsons was very knowledgeable and helpful throughout the purchase. Lexus. Sales associate Kelvin Parsons was very knowledgeable and helpful throughout the purchase. More
by ssporterfield01
Employees Worked With
Kelvin Parsons and another employee who helped with the financing
