Hendrick Lexus Charlotte

My husband and I have only had the best service when we go to Lexus in Charlotte! Jeff was our service writer and Derek was our mechanic. Jeff was prompt, friendly, helpful and got us a service vehicle w go to Lexus in Charlotte! Jeff was our service writer and Derek was our mechanic. Jeff was prompt, friendly, helpful and got us a service vehicle with ease. Derek was also kind, efficient, resourceful, and understanding. After having a bad experience with a different manufacturer we decided to give Lexus a try and have been nothing short of impressed. It is refreshing to be welcomed with good service and treated like royalty :) thank you for all you do and making me, as a woman, feel comfortable. More

Jeff was great to work with. Very professional and knowledgeable. He kept me updated with progress of repair and had my car washed and ready to go when I was called for pick up. knowledgeable. He kept me updated with progress of repair and had my car washed and ready to go when I was called for pick up. More

Best Experience Ever Alex Demidovich demonstrated excellent customer service throughout my car buying process. He was attentive and worked diligently. Knowlegable. He wa Alex Demidovich demonstrated excellent customer service throughout my car buying process. He was attentive and worked diligently. Knowlegable. He was also prompt to return calls and continued to send me vehicles within my budget. He was determined but NEVER pushy! No lies no tricks no games !!! Just did his job and to me that consisted of GREAT WORK ETHICS... Alex Demidovich at Hendick Lexus, YOU ROCK !!! Keep up the great work ! Means alot! More

Standard 25K service Jeffrey Granzen was my service advisor for this standard 25,000 mile service with one minor warranty item. As usual Jeffrey (and Donovan Smith - Tech Jeffrey Granzen was my service advisor for this standard 25,000 mile service with one minor warranty item. As usual Jeffrey (and Donovan Smith - Technician) was courteous, professional, thorough and a pleasure to work with. In and out with no issues! More

Jeff Granzen @ Hendrick Lexus CLT Jeff's skills and knowledge give you Above and Beyond service. Jeff deserves a promotion and a raise . Thank you Jeff ! I would purchase another vehi Jeff's skills and knowledge give you Above and Beyond service. Jeff deserves a promotion and a raise . Thank you Jeff ! I would purchase another vehicle there just because of Jeff Granzen's knowledge and Above and Beyond Service ! More

car maintenance I used their Valet service and could not have been MORE pleased. The technician had on rubber gloves and a face mask and was very professional. Je I used their Valet service and could not have been MORE pleased. The technician had on rubber gloves and a face mask and was very professional. Jeffrey kept me informed as things progressed with my car. Henrick Lexus is the BEST! Evelyn McLeod More

Great Service Jeffrey Granzen was the advisor I dealt with. As usual, Jeffery was so courteus and knowledgeable that it was a pleasure to have him help me. He is AL Jeffrey Granzen was the advisor I dealt with. As usual, Jeffery was so courteus and knowledgeable that it was a pleasure to have him help me. He is ALWAYS the same. More

customer service Wonderful customer service at this dealership. Jeffrey Granzen is the best. He always takes the time to explain what needs to be done. He is honest an Wonderful customer service at this dealership. Jeffrey Granzen is the best. He always takes the time to explain what needs to be done. He is honest and knowledgeable about the Lexus brand. He follows up daily with you to keep you informed. More

Supurb Customer Service! Kudos to Hendrick Lexus of Charlotte! I took my 2010 Lexus ES350 in for my 120,000 mile tune-up. Jeffrey Granzen explained in detail what the servi Kudos to Hendrick Lexus of Charlotte! I took my 2010 Lexus ES350 in for my 120,000 mile tune-up. Jeffrey Granzen explained in detail what the service included and the benefits and necessity for each recommended service item. My car still runs like it's new thanks to Hendrick Lexus and the expert customer service representative's like Jeffrey! I would also like to thank the efforts of salesman Jackie Johnson for recommending the all important service plan and helping me to understand and fully appreciate the importance of keeping up with the recommended service plan. Dedicated and knowledgeable employees like Jeffrey and Jackie is the reason why my wife and I will continue to purchase and get our cars serviced at Hendrick Lexus of Charlotte. More