Hendrick Lexus Charlotte

Best Dealership Ever We have had many cars and have dealt with many dealerships over the past 50 years. Hendricks Lexus is, by far, the most courteous, knowledgeable, cus We have had many cars and have dealt with many dealerships over the past 50 years. Hendricks Lexus is, by far, the most courteous, knowledgeable, customer sensitive dealership we have ever had dealings with. My Lexus, I have had three over the past 23 years, is only serviced at Lexus. The service department explains every detail of the service. Jeff Granzen is our service rep and I always bring my car in when he is there. He is always courteous and extremely helpful. I plan on buying my next car from Hendrick Lexus. More

90K Service Maintenance On 2010 Lexus RX350 I visited Hendrix Lexus Charlotte for the first time on 2/12/2019. My service consultant, Erin Gast, clearly explained to me what would be needed to c I visited Hendrix Lexus Charlotte for the first time on 2/12/2019. My service consultant, Erin Gast, clearly explained to me what would be needed to complete the 90,000 mile service. I had skipped one or two maintenance visits. Without my asking her, she also found that I had a service maintenance plan (that I had forgotten) that reduced the price by $270 for the 90K service. While servicing the car the mechanic recommended addressing grease leaking from stabilizer link boots, and to clean the fuel system, which I ok'd. 2 days later everything is working ok. Erin made the whole process comfortable, and on top of that, I was given a loaner to use until the next day. I'll update this review if the parts serviced by Hendrick start to give me problems, but I don't expect any problems. More

Consistantly high quality service. I have serviced my 2011 RX 350 at Hendrick Lexus for the last 8 years and have always been very satisfied. From the professional service consultants I have serviced my 2011 RX 350 at Hendrick Lexus for the last 8 years and have always been very satisfied. From the professional service consultants that greet you to the quality loaner vehicle always available and the outstanding service techs makes this location the best. More

The best car service in Charlotte I have had the pleasure of working with Ricky Surratt and Hendrick Lexus in Charlotte for about a year now. I never thought that having my car servic I have had the pleasure of working with Ricky Surratt and Hendrick Lexus in Charlotte for about a year now. I never thought that having my car serviced would be a pleasurable process, but with Ricky’s help it has been. Ricky takes care of anything that is needed including making an appointment for me or arranging for a loaner car, if the service will be longer than I would like to wait. He also advises me of what might need to be done in the future. He also has a wealth of knowledge regarding all things related to my Lexus RX 350. The quality of the repairs and the superior service that Hendrick Lexus and Ricky provide would make it extremely difficult to go anywhere else. Thank you Hendrick Lexus for your superb service and for providing such talented service representatives like Ricky Surratt. More

60000 mile check up My third Lexus and nothing really changes ... still actually look forward to "check up" time...service is always good but the best and most helpful t My third Lexus and nothing really changes ... still actually look forward to "check up" time...service is always good but the best and most helpful thing is the direction and guidance from your service manager. For me that's Jeff Granzen, always involved in your car and what's best for it and for you. I would certainly highly recommend this dealership and Jeff in particular. Dr Robert Peterson More

40,000 mile checkup Jeff Grantzen and his support team always makes a maintenance visit a pleasant one. They treat me with respect and their service oriented team gives m Jeff Grantzen and his support team always makes a maintenance visit a pleasant one. They treat me with respect and their service oriented team gives me great confidence in my purchases over the years. Their superior performance makes sure that I'll continue with the Lexus brand and the Hendrick Group. More

Simply the Best After Years of Visits, the Quality of Service is Still the Best Just Like the Advisors. Jeffrey Granzen is Very Customer Service Driven and Extremely After Years of Visits, the Quality of Service is Still the Best Just Like the Advisors. Jeffrey Granzen is Very Customer Service Driven and Extremely Knowledgeable. More

Customer Service excellent Vanessa Hardley and Michael Mirck had Great customer service skills. I have bought several cars within 15-18 years that is why I come back to Hendric Vanessa Hardley and Michael Mirck had Great customer service skills. I have bought several cars within 15-18 years that is why I come back to Hendrick Lexus Charlotte for their great customer service. More

Excellent Service I continue to be impressed with the service department at Hendrick Lexus, especially Jeff Granzen. Jeff has outstanding knowledge and has always been I continue to be impressed with the service department at Hendrick Lexus, especially Jeff Granzen. Jeff has outstanding knowledge and has always been especially helpful to me. I have purchased 4 Lexus automobiles at Hendrick since 2002, and all of them serviced at Hendrick with Jeff. More

Excellent sales and service Jeff is THE service superman.?? He is the guy that will do whatever it takes and if you have ANY big problem, Jeff is the one you want to deal with Jeff is THE service superman.?? He is the guy that will do whatever it takes and if you have ANY big problem, Jeff is the one you want to deal with. He can even make your car look like new--if it already doesn't. He will make SURE your car is perfect before you get it back and he has the wonderful friendly personality to prove it. 😀 If you own a Lexus , it is the MOST RELIABLE CAR YOU CAN BUY. I HAVE BEEN BUYING THEM OVER 25 YEARS. The last 3 IS250s I have owned costs approximate $1500 in repair cost--not for one car but 3 cars.. That is averaging $500 repair cost for a car during ownership. You can't get that from any other brand. If you buy a great car, the car deserves Hendrick Lexus service--only the best will do. If you need to buy another one, go see Clayton in sales 🚘. No one can touch his experience and expertise. And no one knows the details of selecting a good new or previously owned car as Clayton. Clayton can point out minute details that 99% of people will never find or see. He will find you the one in a hundred new or previously owned Lexus that you are looking for. I know as I have bought, sold, raced, restored and detailed cars for over 40 years and these two people are all you need to know when it comes to Lexus. I wish I could leave a couple of pics of previously owned Lexus to prove to you what these people can do for you. Trust me, Go see these Lexus professionals Jeffrey and Clayton.👍 More