Hendrick Lexus Charlotte

Service exceeds expectations - honest and knowledgeable When I have work to be done, I always ask for Jeff Granzen because I know that I will always receive honest feedback/recommendations. He knows my veh When I have work to be done, I always ask for Jeff Granzen because I know that I will always receive honest feedback/recommendations. He knows my vehicle better than I do! Thanks Jeff! More

Serviced our 2006 GS300 we purchased new. With 250,000 miles it’s still a great car thanks to the excellent service provided over 14 years by Hendrick Lexus. miles it’s still a great car thanks to the excellent service provided over 14 years by Hendrick Lexus. More

Tim and Branden and Chris All three of these men that worked with me were professional, knowledgeable, and offered to help in every way. They treated you as though you were the All three of these men that worked with me were professional, knowledgeable, and offered to help in every way. They treated you as though you were the only person in the building. I would recommend this dealership to everyone. They made sure I left knowing I was happy with the choice I had made. Thank you for the excellent experience.. BBKellly More

My husband and I we're looking for a certified pre-owned Lexus. Sales associate Kelvin Parsons was very knowledgeable and helpful throughout the purchase. Lexus. Sales associate Kelvin Parsons was very knowledgeable and helpful throughout the purchase. More

Lexus owners have a piece of mind We had a very good experience with Pedro Arias, and he did a great job, however we felt we needed more convincing and ammunition. We asked for Joshu We had a very good experience with Pedro Arias, and he did a great job, however we felt we needed more convincing and ammunition. We asked for Joshua Plummer and he assisted Pedro to seal the deal. We had high expectation from Lexus and they never let us down. We are loving the vehicle and couldn't be more satisfied and Happy with our decision.. Thank you 4X's The Williams More

I just want to say that your service department goes above and beyond where customer service is concerned. Erin kept me posted of when a loaner vehicle came in to the dealership and had it cleaned and above and beyond where customer service is concerned. Erin kept me posted of when a loaner vehicle came in to the dealership and had it cleaned and ready to go for me; since I was unable to leave work, she personally delivered the vehicle to my office across the street and then brought my car back to the service department. We stayed in touch on progress updates and any suggested work and she had my vehicle ready to go outside for me as soon as I arrived. Erin is as knowledgeable as she is kind and courteous and is an asset that will keep customers coming back over and over. More

Just bought a used RX350 and the experience was very good. Working with Tyler was really easy and Glenn was great help as well. Everyone we spoke with was very informative and was pretty forthc good. Working with Tyler was really easy and Glenn was great help as well. Everyone we spoke with was very informative and was pretty forthcoming. Nice to see at a car dealership. More

Car Purchase Below is the text of a letter we sent to Hendrick Lexus of Charlotte: Today we completed the purchase of a 2017 LX 570, a significant purchase for us Below is the text of a letter we sent to Hendrick Lexus of Charlotte: Today we completed the purchase of a 2017 LX 570, a significant purchase for us. We are writing you to convey our feelings about the purchase process and more importantly our experience with Kathy Tomasello. When making purchases of this magnitude we tend to be a bit detailed and ask lots of questions. Kathy however, stayed with us every step of the way and insisted on providing us with everything we needed. She was extremely patient at all times, and always put forth significant effort with a personal touch. We have worked with Kathy in the past on the purchase of two other Lexus cars, and we continue to find her a real pleasure to work with and a real pro at what she does. We hope that Kathy will still be at Hendrick Lexus of Charlotte when we are ready for our next purchase! More