Hendrick Lexus Charlotte

Service Oct 17, 2019 I brought my car into the Dealership for a factory recall. Had great service as usual. My service professional was able to get me a loaner because the I brought my car into the Dealership for a factory recall. Had great service as usual. My service professional was able to get me a loaner because the service took over 4 hours. It's always a pleasure to have Hendrick handle my service needs. Bill Eubank More

Great service, every time, Jeff is always terrific. The whole service team is consistently amazing. I've been a customer for almost 20 years now. Loyal for life because they Jeff is always terrific. The whole service team is consistently amazing. I've been a customer for almost 20 years now. Loyal for life because they always excel in taking care of the customer. More

Fantastic Customer Service Jeffrey is by far head & shoulders above any service rep I have worked with, at Hendrick or other dealers. He was able to help resolve a small rear Jeffrey is by far head & shoulders above any service rep I have worked with, at Hendrick or other dealers. He was able to help resolve a small rear trunk leak on a used, or "previously owned" 2016 Lexus we purchased in 2/19. Jeffery seems to have endless knowledge regarding numerous models, and is very patient in discussing related details. He is certainly the one I always ask for when scheduling service; a true pleasure to work with. More

Excellent service !! Always outstanding service at this dealership and special kudos to service rep Jeff Granzen !! Always eager to provide top notch service on every visi Always outstanding service at this dealership and special kudos to service rep Jeff Granzen !! Always eager to provide top notch service on every visit and 10 year loyalty discount a nice service touch. More

Great customer service This place is top notch. Great customer service friendly staff and every interaction I have had with them has been very very very very good This place is top notch. Great customer service friendly staff and every interaction I have had with them has been very very very very good More

Great personal service Jeffrey and Donovan found items that I hadn't thought about. Had they not been done now, the repairs would not have been routine, and would have been Jeffrey and Donovan found items that I hadn't thought about. Had they not been done now, the repairs would not have been routine, and would have been done on an emergency basis. Never disappointed in service at this dealership! More

Another amazing day at Hendrick Lexus. Jeff and Brian truly exemplified Hendrick's commitment to great service.I will always be a loyal customer to them. truly exemplified Hendrick's commitment to great service.I will always be a loyal customer to them. More

New car buying experience I recently purchased a new 2020 RX 350. My client advisor Kathy Tomasello kept me informed almost daily as to when the car would arrive making my sche I recently purchased a new 2020 RX 350. My client advisor Kathy Tomasello kept me informed almost daily as to when the car would arrive making my scheduling much easier. She was involved 100% in the viewing of the car and covered all new features while answering all questions that I had. Kathy introduced me to Sam Nazar in finance and Sam was very professional and offered good information on protection options for the car. In addition, Kathy introduced me to Ivan Blair, IT Professional, that patiently covered and reviewed new and older electronic features of the new Lexus. The entire time that I spent with these professionals Kathy was close by making sure that my questions were answered and to make the buying experience a special one. All of these professionals took the extra step to make sure that I was satisfied before I left the dealership. I highly recommend anyone interested in a new car to contact Kathy for a rewarding experience. More

Best Experience Alex was great!! We were looking for a brand new GX 460 and he found exactly what we wanted. We got a good price, good service and it was a fast, seam Alex was great!! We were looking for a brand new GX 460 and he found exactly what we wanted. We got a good price, good service and it was a fast, seamless process. Id recommend them to everyone looking for a brand new Lexus. Great place with great people. More

50K check up I took my RX in for my 50K checkup with service advisor Jeff Granzen. Jeff always is attentive to details and is a huge reason that I enjoy going back I took my RX in for my 50K checkup with service advisor Jeff Granzen. Jeff always is attentive to details and is a huge reason that I enjoy going back to Hendick Lexus. I also looked into the 2020 RX line that is soon to be coming out with Kathy Tomasello. Kathy is a joy to deal with. She treats me as a VIP and is very generous with her time with me. These two individuals are top notch and great reason to deal with Hendick Lexus. Wayne H. More