Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hendrick Lexus Charlotte
Charlotte, NC
2,181 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,181 reviews
August 31, 2019
Love Hendrick Charlotte ! When you have bought 5 or 6 new cars from a dealer you know they are doing something right !!! I love my Lexus F Sport 350 !! The dealership just c When you have bought 5 or 6 new cars from a dealer you know they are doing something right !!! I love my Lexus F Sport 350 !! The dealership just cannot be beat ! My sales people are the best ! Kathy Tomasello has sold me the last 2 new cars I have owned . She knows me so well that she knows what I am going to get added on after the sale , that she has it done and ready before we finished paperwork. Paperwork was fast and easy . Bryce Scott was the Lexus Delivery Specialist , he was prepared and knew just how to explain the high tech things my new car does ..... Thanks to you both on a job well done !!!! More
by CindyD
Employees Worked With
Bryce Scott, Kathy Tomasello, Ricky Surratt
August 25, 2019
Under Promised and OVERDELIVERED!!! Fantastic buying experience!!! Alex Clifton - Client Advisor, listened to my needs and found us the exact car at the right price! I wanted to downs Fantastic buying experience!!! Alex Clifton - Client Advisor, listened to my needs and found us the exact car at the right price! I wanted to downsize and upgrade- and that’s exactly what we did!! Traded in my Infinity JX35 and left with a gorgeous NX300 F-Sport! Sam Nazar - Finance Specialist made the paperwork process painless. Then Cole Culbertson - Delivery Specialist, taught me all about the new technology and answered all of my questions. Excellent excellent experience! This Team over delivered for sure!!!!! More
by Lori C
Employees Worked With
Alex Clifton, Sam Nazar, Cole Culbertson
August 16, 2019
Jeff is a Gem! Jeffrey Granzen is a gem, and is the reason I keep returning to Hendrick Lexus for service on my car. He is very customer oriented; and is my go-to pe Jeffrey Granzen is a gem, and is the reason I keep returning to Hendrick Lexus for service on my car. He is very customer oriented; and is my go-to person for any question I have about my car, even non-service-related ones. I have faith in what Jeff tells me. More
by jacb
Employees Worked With
Jeffrey Granzen
August 08, 2019
Jeff is the greatest! Jeff treats my car as if it were his own. He is honest and prompt. I will recommend Jeff Granzen to every Lexus owner I know! Jeff treats my car as if it were his own. He is honest and prompt. I will recommend Jeff Granzen to every Lexus owner I know! More
by RDH
Employees Worked With
Jeffrey Granzen
August 02, 2019
service recognization Jeff in Service was most helpful and has always been knowledgeable and has good communications skills. He needs 5 stars also. His assistance is what Jeff in Service was most helpful and has always been knowledgeable and has good communications skills. He needs 5 stars also. His assistance is what keeps me returning. More
by Brad1944
Employees Worked With
Jeffrey Granzen
August 01, 2019
Over achievement continues Once again, Hendrick Lexus of Charlotte out performs my expectations. My recent service for my daughter's vehicle was outstanding. Jeffrey Granzen a Once again, Hendrick Lexus of Charlotte out performs my expectations. My recent service for my daughter's vehicle was outstanding. Jeffrey Granzen and Chris Calder both win the "above and beyond" award for their willingness to hit all of the benchmarks of incredible service. More
by AlN
Employees Worked With
Chris, Calder, Jeffrey Granzen
July 31, 2019
great service as usual Jeff Granzen did an outstanding job helping me get my car serviced. I will surely continue going to Hendrick Lexus for all my car needs. Jeff Granzen did an outstanding job helping me get my car serviced. I will surely continue going to Hendrick Lexus for all my car needs. More
by Doug1401ck
Employees Worked With
Jeffrey Granzen
July 31, 2019
Eric Edwards is a jewel! He is a pleasure to work with and His customer service skills are top notch. I will continue choosing Hendrick because great, friendly service is wort He is a pleasure to work with and His customer service skills are top notch. I will continue choosing Hendrick because great, friendly service is worth so much!! More
by Krise
Employees Worked With
Eric Edwards
July 22, 2019
Simply the best I've been a loyal customer of Hendrick Lexus for the last 10 years and Jeffrey Granzen is my go-to in service. He always understands what is needed a I've been a loyal customer of Hendrick Lexus for the last 10 years and Jeffrey Granzen is my go-to in service. He always understands what is needed and my short-term plan for my vehicles. I can always get in and out without any problems. Loaners are always an option as well! More
by jpiehazel
Employees Worked With
Jeffrey Granzen
July 12, 2019
Great Experience Kathy our Salesperson was great. She made the buying process perfect. Everything from the paperwork to the tutorial on the great features was first Kathy our Salesperson was great. She made the buying process perfect. Everything from the paperwork to the tutorial on the great features was first class. More
by Rick
Employees Worked With
Kathy Tomasello, Josh Mohr
