Hendrick Lexus Charlotte

Brian Dowless is great to work with. Service was completed professionally and faster than expected. Brian answered my questions and is the person who I would like to take care of my cars Service was completed professionally and faster than expected. Brian answered my questions and is the person who I would like to take care of my cars service again. Thanks! More

Been consistently taking my LX to this service dept since I've owned it. They've done a good job, listen, know their stuff and have helped me on a few scenarios. Brian Dowless has been outstanding with comm I've owned it. They've done a good job, listen, know their stuff and have helped me on a few scenarios. Brian Dowless has been outstanding with communication and service! More

I had a fantastic experience with the service department at Lexus. From start to finish, everything was handled with professionalism and care. A special shoutout to Dave, who went above and beyond to ensure at Lexus. From start to finish, everything was handled with professionalism and care. A special shoutout to Dave, who went above and beyond to ensure my visit was smooth and hassle-free. He was knowledgeable, attentive, and took the time to explain everything clearly. It’s refreshing to receive such excellent customer service, and I’ll definitely be returning for future maintenance. Highly recommend! More

good service, 10000 miles service done in one hour. An staff member Adrianis very helpful and nice. An staff member Adrianis very helpful and nice. More

Looking for a great service advisor for your Lexus? I highly recommend Clayton King. He has been taking care of myself and several other family members. I actually look forward to taking my car in for I highly recommend Clayton King. He has been taking care of myself and several other family members. I actually look forward to taking my car in for its routine maintenance. Thanks for always taking care of Clayton! More

Great Service and Brian Dowless was very friendly and always helpful. I highly recommend him. always helpful. I highly recommend him. More

I had another great experience with Clayton King at Hendrick Lexus. He always has a way of making you feel like a friend. It never feels like a business transaction when I take my GX in to see Clayton. Hendrick Lexus. He always has a way of making you feel like a friend. It never feels like a business transaction when I take my GX in to see Clayton. More

Bought a RX 350 in April 2024…gas powered. I went to the dealership not knowing what I wanted or the difference between models. TJ Bridges did a great job of showing me options and went out I went to the dealership not knowing what I wanted or the difference between models. TJ Bridges did a great job of showing me options and went out of his way to get me the car I wanted. Had service this month, Adrian Cruz-Cordero is a great service rep who makes sure you get what you need. I wait for service in the lounge nd can work from there. More

My review is for Michael Mireck and Paul. Michael is always a great service manager, but he gave blue ribbon service when my car wouldn’t start. He and Paul arranged to have my car running Michael is always a great service manager, but he gave blue ribbon service when my car wouldn’t start. He and Paul arranged to have my car running again in very short order. Kudos to both as they are such good excellent representatives of customer service. More

Hendrick Lexus - Independence is by far the best dealership I have dealt with in a very long time. They care about their customers. My Service Consultant Brian Dowless is the best service individu dealership I have dealt with in a very long time. They care about their customers. My Service Consultant Brian Dowless is the best service individual I have ever dealt with. His professionalism, friendly disposition and most important his attentiveness to his customer concerns is one of his greatest traits. He has an amazing sense of humor. He is very respectful, knowledgeable and he goes out of the scope of his job responsibility to ensure the customer is satisfied. He has never let me down. As I always say Hendrick Lexus should be proud to have an employee that represent the company as he does. He nail it with every visit for me. To bad it is only one of him I can't say it enough its my pleasure to work with a person who has a high regard for his customers. More