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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,378 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,378 reviews

December 28, 2020

Best customer service. Ashley and Alex were both great help and were able to answer all of my questions. I truly enjoyed my experience here. More

by Bella White
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Casseday
Dec 29, 2020 -

Hendrick Lexus Charlotte responded

Hi Bella White, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Take care!

December 27, 2020

Ashley was very knowledgable and friendly. She answered all of my questions and taught me about my new car. If she couldn't answer a question she would ask for help. Everyone was very knowledgable, funny More

by Naomi S.
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Casseday
Dec 28, 2020 -

Hendrick Lexus Charlotte responded

Hello Naomi S., congratulations on the purchase of your new car! Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for the great review! Enjoy your day!

December 26, 2020

Erin was excellent in helping Me get My New Lexus Delivered to My Home and Ashley did a Super Job in answering My Tech Questions More

by Tim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley in Tech. Was Awesome , Erin Morrow
Dec 28, 2020 -

Hendrick Lexus Charlotte responded

Hi Tim, congratulations on the purchase of your new Lexus! We really appreciate your positive review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 24, 2020

What I like working with the same people, Kathy in sales and Jeffrey in service. They both have been with your dealership for a long time, and that's great! They both listen to what ever I have to say, and More

by richardmott2008
Customer Service
Recommend Dealer
Yes
Employees Worked With
Kathy Tomasello, Jeffrey Granzen
Dec 28, 2020 -

Hendrick Lexus Charlotte responded

Hello Richardmott2008, we are very happy we could provide you with a positive experience! Our team strives to deliver an excellent experience, and are glad you consistently found this to be the case during your visits. If you have further needs or questions, please reach out! Have a wonderful day!

December 22, 2020

Our new car was sold to us by Ivan. He was very helpful and friendly. He really helped to make our experience a great one. Ashley Casseday delivered our new used car we live over an hour from the dealers More

by afizzell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Casseday and Ivan
Dec 23, 2020 -

Hendrick Lexus Charlotte responded

Hello Afizzell, congratulations on the purchase of your new vehicle! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charlotte. Please don't hesitate to reach out to us if there's anything more we can do!

December 22, 2020

I stay with this dealership because of their consistency and quality of service. I also appreciate that I'm not always having to work with a different person. More

by Frank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen
Dec 23, 2020 -

Hendrick Lexus Charlotte responded

Hi Frank, we are very happy to have provided you with such a positive Service experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Have a great day!

December 18, 2020

Jaylen rudisell was absolutely wonderful he did an amazing job telling me how to work my new Apple CarPlay and I absolutely love it everything was perfect he explained it perfectly and very explanatio More

by donnakmitchell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaylen Rudisell Britton Hampton
Dec 21, 2020 -

Hendrick Lexus Charlotte responded

Hello Donnakmitchell, congratulations on the purchase of your new car! Thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Lexus Charlotte! Thanks again for taking the time to leave us this information about your recent visit. Take care!

December 18, 2020

Our new car was delivered with Ashley Casseday to help us set up and understand all the car can do. She was beyond wonderful, professional, very knowledgeable and helpful. Couldn’t imagine anything better! More

by Susan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley casseday
Dec 21, 2020 -

Hendrick Lexus Charlotte responded

Hello Susan, congratulations on the purchase of your new car! Thank you for your kind words and this wonderful review! If you're ever in need of more help, please let us know!

December 17, 2020

Spoke to service manager and could have talked to the janitor and got just as much satisfaction. Don’t accept explanation given. Sales pitch for protection was focusted on expensive rims not tires More

by Rfrankstep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Mohr
Dec 21, 2020 -

Hendrick Lexus Charlotte responded

Hello Rfrankstep, at Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call our General Manager, Chris Calder at 704-568-4122, we look forward to hearing from you soon. We hope you have a great day!

December 15, 2020

This was one of the most efficient process I ever experienced in my adult life. It was the highest quality of service from the beginning. More

by Mels227
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaysen Coffil
Dec 21, 2020 -

Hendrick Lexus Charlotte responded

Hello Mels227, your satisfaction is our top priority. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have fantastic day!

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