Hendrick Lexus Charlotte

Ashley was very professional and nice, she showed me how to do many things including, paring my phone, explaining cruise and lane control and how to use it and many, many other tips! Nice, professional, att to do many things including, paring my phone, explaining cruise and lane control and how to use it and many, many other tips! Nice, professional, attentive and always smiling. I enjoyed it very much! More

Another outstanding service appointment with Hendrick Lexus. Jeffrey Granzen and the service team continue deliver great attention to detail and thorough explanations of all completed work! Job well don Lexus. Jeffrey Granzen and the service team continue deliver great attention to detail and thorough explanations of all completed work! Job well done Jeffrey!! More

Ashley C thank you so so muchYou are so helpfulWith the Ashley C thank you so so much You are so helpful With the new ES we purchased today Great customer service and very helpful From ashley Ashley C thank you so so much You are so helpful With the new ES we purchased today Great customer service and very helpful From ashley More

Ashley was super sweet and walked me through my car and its technology. She was a lovely part of my big day. she was a joy to work with. its technology. She was a lovely part of my big day. she was a joy to work with. More

They were extremely courteous and friendly as well as very knowledgeable about my car and it’s needs. Explained every detail in a way that I could understand. Excellent service, excellent people. very knowledgeable about my car and it’s needs. Explained every detail in a way that I could understand. Excellent service, excellent people. More

Service was good. Service advisor very nice and polite. But I am not happy because the camera in my car can’t be repaired. The don’t understand why you can’t replace it. But I am not happy because the camera in my car can’t be repaired. The don’t understand why you can’t replace it. More

Michael is totally professional and looks after the customer. He balances the long and short term maintenance needs to the car exceptionally well. The dealership is top notch. customer. He balances the long and short term maintenance needs to the car exceptionally well. The dealership is top notch. More

I will not recommend this dealership to anyone. Poor consideration for future services. No Discount for saving of any kind. I’m disappointed ☹️ and that there was no considerations or compensation for i consideration for future services. No Discount for saving of any kind. I’m disappointed ☹️ and that there was no considerations or compensation for in accurate pricing for our Lexus Services that were need. The Rep quoted one price on the phone and charged another when the work was completed. I was told by the manager, that this will be use as a Future Training Tool for Customer Service Representatives. I then get into my car to find Grease on the seatbelt, inside door trim and beneath the console. I didn’t feel as if they valued me as a customer. Michelle Beaufort More