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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,378 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,378 reviews

December 01, 2020

Salesman was wonderful but the managers negotiation should have been hours less. No one has time for that. It was a long day and I drove from 2 hours away. More

by Dsdunnrn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex
Dec 02, 2020 -

Hendrick Lexus Charlotte responded

Hi Dsdunnrn, congratulations on the purchase of your new vehicle! Your satisfaction is our top priority. We always strive to provide top quality service to every guest and we are happy to pass along your comments to the team here at Hendrick Lexus Charlotte! Thank you so much again for your feedback! We hope you have a great day!

December 01, 2020

Pedro and Jaylen did a wonderful job with my purchase. They are very professional and gave me exactly what I asked for! Guest services staff and finance manager Britton are very friendly! More

by Tasha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Britton
Dec 02, 2020 -

Hendrick Lexus Charlotte responded

Hi Tasha, congratulations on the purchase of your new vehicle! We are so pleased you enjoyed your visit to Hendrick Lexus Charlotte! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Have a wonderful day!

December 01, 2020

Ashely Casseday helped us navigate our way around the inside of our new Lexus NX300H. She was extremely helpful, patient and thorough explaining the features in our new car. if you have a question about More

by Tammy
Customer Service
Recommend Dealer
Yes
Employees Worked With
Ashley Casseday
Dec 02, 2020 -

Hendrick Lexus Charlotte responded

Hello Tammy, congratulations on the purchase of your new Lexus NX 300h! We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review. If you have any further questions, please don't hesitate to reach out! Have a great day!

November 30, 2020

Jaylen Rudisell was great on helping me over the phone with my mothers ES. He taught me how to do apple CarPlay which was a new feature to me. Thanks Jaylen you rock! More

by Dana S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaylen Rudisell
Dec 01, 2020 -

Hendrick Lexus Charlotte responded

Hello Dana S, thanks for your praise and kind comments about our Lexus Technology Specialist team. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

November 30, 2020

Jaylen and Xavier are my go to guys. They’re both great guys that love and know what they’re doing. Every time I go to Hendrick Lexus, I always look for them. More

by ccnguyen94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaylen, Xavier
November 30, 2020

Jaylen and Robin did a great job helping me lease my new NX. I LOVE IT! They were very helpful, friendly, and professional. Great team! More

by Winda.hampton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaylen, Robin Hill
November 29, 2020

I went to test drive the RX today and can’t say enough about the experience I had at Hendrick Lexus Charlotte. Every step of the experience was fantastic. My salesman Glenn Worthman was knowledgeable abou More

by renee_mcclintock
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn Worthman, Paul Tsiolkas, Xavier Hamilton
Dec 01, 2020 -

Hendrick Lexus Charlotte responded

Hello Renee_mcclintock, congratulations on the purchase of your new Lexus RX! It's experiences like yours that really keep us motivated! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a wonderful day!

November 27, 2020

Jaylen & Robin were fantastic! I appreciate them being patient and robin helping me find the perfect car! If you’re looking for a great experience stop by Hendrick Lexus Charlotte! More

by dawnneal0518
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaylen Rudisell, Robin Hill
Dec 01, 2020 -

Hendrick Lexus Charlotte responded

Hello Dawnneal0518, congratulations on the purchase of your new vehicle! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 27, 2020

Jaylen was great getting my technology set up in my new car! He answered all the questions I had, he was very knowledgeable and I would recommend him any day! More

by amalia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaylen Rudisell
Dec 01, 2020 -

Hendrick Lexus Charlotte responded

Hi Amalia, we're happy to hear you had such a positive experience with our Lexus Technology Specialist team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 27, 2020

Jaylen Rudisell did a great job getting us set up in our new Lexus NX F Sport. He’s very knowledgeable and was able to answer every question we had! More

by Riggsinmd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaylen Rudisell
Dec 01, 2020 -

Hendrick Lexus Charlotte responded

Hi Riggsinmd, it's experiences like yours that really keep us motivated! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Have a great day!

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