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Hendrick Lexus Charlotte
Charlotte, NC
2,181 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,181 reviews
October 27, 2018
First rate service Mr. Mirek has always overseen and deliverered first rate service to my car, and has been very responsive and informative to my questions about my car Mr. Mirek has always overseen and deliverered first rate service to my car, and has been very responsive and informative to my questions about my car and of cars that I am thinking of buying in the future. More
by P Phelts
Employees Worked With
Michael Mirek
October 24, 2018
GS350 oil change & inspection This service was a very straight forward oil change since the balance of the 40k service was not needed. The service was prompt, thorough and profess This service was a very straight forward oil change since the balance of the 40k service was not needed. The service was prompt, thorough and professional. Always enjoy seeing and working with Jeffrey regarding my cars needs. More
by Frank
Employees Worked With
Jeffrey Granzen
October 24, 2018
Excellent Service Took our NX in for 30K service. We really appreciated the care and communication provided by Michael Mirek and the Hendrick Lexus team. Thank you for Took our NX in for 30K service. We really appreciated the care and communication provided by Michael Mirek and the Hendrick Lexus team. Thank you for the excellent service. More
by Nx owner
Employees Worked With
Michael Mirek
October 23, 2018
Outstanding Service Hendrick Lexus and Jeffrey Granzen continue to impress me with their attention to detail and willingness to go the extra mile to ensure a great custom Hendrick Lexus and Jeffrey Granzen continue to impress me with their attention to detail and willingness to go the extra mile to ensure a great customer service experience. I have bought multiple Lexus vehicles and Hendrick Lexus' service department continues to be the compelling reason for my continued patronage. More
by AlN
Employees Worked With
Jeffrey Granzen
October 21, 2018
Great Service The service dept at Hendrick Lexus is always great. Was there this week and Jeff Granzen took excellent care of me. Will definitely go back. Marc Le The service dept at Hendrick Lexus is always great. Was there this week and Jeff Granzen took excellent care of me. Will definitely go back. Marc Lewin More
by MarcL
Employees Worked With
Jeffrey Granzen
October 11, 2018
Excellent personalized service at Hendrick Lexus Charlotte Excellent and personalized service provided by Dave Machold and Michael Mirek. They always go above and beyond to take care of me and my car. Excellent and personalized service provided by Dave Machold and Michael Mirek. They always go above and beyond to take care of me and my car. More
by LisaC
Employees Worked With
Dave Machold, John Haney, Michael Mirek
October 11, 2018
Outstanding Customer Service I had my car serviced at Hendrick Lexus Charlotte on 10/10/18. The service technician Jeff Granzen is the best service technician I have ever worked w I had my car serviced at Hendrick Lexus Charlotte on 10/10/18. The service technician Jeff Granzen is the best service technician I have ever worked with. I purchased my car from this location and I always have my car serviced there. Even though there is another Lexus dealership closer to me I get "Top Notch" service from Jeff. I will continue to go the extra miles to get the level of service Jeff provides. I hope Jeff gets all of the accolades he deserves from Lexus because he truly makes owners feel they made the right choice with Lexus. Having him as my service technician lets me know the right choice was made by pairing him with me. I do not and will not use any other technician. More
by Satisfied Lexus Owner
Employees Worked With
Jeffrey Granzen
October 01, 2018
Amazing! Josh Plummer is the best salesman we’ve worked with! We have used him both times for leasing our Lexus. He’s great and gives honest, professional, adv Josh Plummer is the best salesman we’ve worked with! We have used him both times for leasing our Lexus. He’s great and gives honest, professional, advice! Would recommend him again and again! More
by Csmcginnis
Employees Worked With
Josh Plummer
September 28, 2018
There's a reason I keep coming back Every time I take my car to the dealership, I request Jeff. He's always informative, friendly, and helps me keep my car in good condition. Every time I take my car to the dealership, I request Jeff. He's always informative, friendly, and helps me keep my car in good condition. More
by Shon2808
Employees Worked With
Jeffrey Granzen
September 24, 2018
Love the car but ... Purchased a pre owned Lexus here , i like the car but it’s something all the time . First , wouldn’t pass inspection because of window tint and i p Purchased a pre owned Lexus here , i like the car but it’s something all the time . First , wouldn’t pass inspection because of window tint and i purchased it like that. I paid fof they. They redid the windows then they inspected it which they charged . We live a hour and 15 minutes away so it’s not just easy to plan this . Then about 6 months later we get a letter and need to bring it down for a recall , we drive hour 15 minutes there , they give us a loaner , we drive back the next day and pick up , this has been a lot of time & money in gas . He only had the car little of a year. Also , we called about window tinting and explained we couldn’t get it inspected no problem bring it in we will take care of it . Then when we were giving all info to leave car , they ask how we were going to pay ? No , your suppose to fix , then had to explain problem again , it’s not that persons fault it’s the person who takes information over the phone should have that written down, do there is no confusion . Another thing you should have all the paperwork ready just read over it & sign . Everytime we have to wait on someone to do paperwork, paperwork should be ready . ( Just my opinion ) More
by Scotty0828
Employees Worked With
Not sure if any names
