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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,326 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,326 reviews

August 30, 2025

Working with Hendrick Lexus Charlotte a real pleasure from the first visit to driving home in our beautiful new Lexus. More

by Suzanne
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jayson, Paul in finance, Bruce Fredette, Chris Minich
Sep 03, 2025 -

Hendrick Lexus Charlotte responded

Suzanne, we are so happy to read such a great review about Hendrick Lexus Charlotte!

August 29, 2025

Excellent staff,, Excellent service , always a pleasure to meet with the staff at Hendrick Lexus Charlotte More

by The G’s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abby , Brian Dowless
Sep 03, 2025 -

Hendrick Lexus Charlotte responded

Hello The G’s, we appreciate you taking the time to leave us this feedback. It is our pleasure to serve you. Thank you for your business.

August 29, 2025

Put a down payment on a car ,went back to buy it ,they sold it to someone else. had another car with double the miles ,they did do better on the price but the specs on the car on web says it had a towing More

by dale.jennings
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
paul hamza,orlando,rebecca
Aug 31, 2025 -

Hendrick Lexus Charlotte responded

Hi Dale.jennings, we appreciate your honest feedback, as we are always looking for ways to improve. At a time convenient for you, please reach out to our guest experience manager at 704-532-4827.

August 28, 2025

I hate buying cars but this place made it so easy. Everyone was so nice and knowledgeable. Thanks to Nick, Jackie, Ralph and Lamar for introducing me to Pearl.. I love her! More

by Boglewine
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Lamar Jackie , Nick Mainor
Aug 31, 2025 -

Hendrick Lexus Charlotte responded

Boglewine, we are glad we could turn your previous experiences into a positive one! We appreciate you and hope you are enjoying Pearl! Until next time, take care.

August 28, 2025

Everything went well and got the service done correctly at Hendrix Lexus, Charlotte,NC The original phone call and a message was left for Hendrix Lexus tire department on Friday morning to get tire price More

by dalalkiran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Cruiz
Aug 31, 2025 -

Hendrick Lexus Charlotte responded

Hello Dalalkiran, thank you; we appreciate your feedback!

August 27, 2025

These folks do a great job. Brian Dowless takes care of whatever is needed and id a really nice person. More

by turkeyhunter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen, Brian Dowless
Aug 31, 2025 -

Hendrick Lexus Charlotte responded

Hello Turkeyhunter, we appreciate you taking the time to leave us this feedback. Thank you for the kind words about Brian and our team. Until next time, take care.

August 27, 2025

Marija was is excellent it's always a pleasure working with her. She was helped me with my rental and showed me all the bells and whistles. She responded to my text and calls promptly. More

by Frederick C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow
Aug 31, 2025 -

Hendrick Lexus Charlotte responded

Frederick C., we're so glad that we were able to go above and beyond your expectations!

August 26, 2025

I was pleasantly surprised with my experience with Hendricks Lexus. The process of buying a car was smooth. I was treated to great customer service. More

by mauldinrandy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rebecca Brewton, Geron Helling, Ivan Blair
Aug 27, 2025 -

Hendrick Lexus Charlotte responded

Thank you for expressing your gratitude. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 26, 2025

Lexus has always had great customer service. All the advisors are good, friendly and informative.. More

by Nita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Aug 27, 2025 -

Hendrick Lexus Charlotte responded

Nita, we are glad we could help! Until next time, take care!

August 26, 2025

absolute wonderful, top level service. Geron was great , Godfrey was great. FAst honest service. Very nice dealership. More

by mgarrett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Geron Helling, Godrey Hernandez
Aug 29, 2025 -

Hendrick Lexus Charlotte responded

Hello Mgarrett, we appreciate you taking the time to leave us this feedback. Thank you for the kind words!