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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,106 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,106 reviews

April 24, 2025

My car got a flat tire over the weekend, and lexus was able to put on a new tire Monday morning. Marisa and the service were very helpful, making a stressful situation go smoothly. More

by amw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa Kovaly
Apr 28, 2025 -

Hendrick Lexus Charlotte responded

Amw, thank you so much for the positive review!

April 24, 2025

Salesman, Lucas Cooper, was the best--taking plenty of time to show the vehicle, answering any questions, and then having the vehicle cleaned, new tires put on and new battery with the sale. There are sti More

by kncooper1244
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rebecca Brewton, HENDRICK TECH TEAM, Robin Hill, Lucas Cooper
Apr 28, 2025 -

Hendrick Lexus Charlotte responded

Kncooper1244, we are so happy to read such a great review about Hendrick Lexus Charlotte!

April 22, 2025

Absolutely excellent service from the crew at Hendrick Lexus. Marisa Kovaly was my service agent and took care of everything that needed to be done with my car. I couldn't have asked for a better experie More

by paulc001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa Kovaly
Apr 25, 2025 -

Hendrick Lexus Charlotte responded

Paulc001, we are very happy we could provide you with a positive experience! Thanks again for the recommendation, and have an amazing day!

April 21, 2025

Michael Myrick is very personable and thorough in his dealings with me. He always makes sure my car gets the best treatment. I can always count on him. More

by gmidorf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Apr 23, 2025 -

Hendrick Lexus Charlotte responded

Gmidorf, we're so glad that we were able to go above and beyond your expectations! Thank you for choosing Hendrick Lexus Charlotte!

April 21, 2025

Outstanding service with my service advisor Michael Mirek!! Always professional and reliable with advice and recommendations. More

by TWC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Apr 24, 2025 -

Hendrick Lexus Charlotte responded

Twc, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!

April 21, 2025

Marisa Kovaly is top notch in her expertise, accuracy, and timing! I Highly recommend her! More

by Mac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa Kovaly
Apr 24, 2025 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how Marisa did. She is fantastic! We look forward to your next visit!

April 21, 2025

Michael Myrick is the primary reason I own four Lexus vehicles! Exceptional service, great communication and always feel I am being fairly treated!! More

by rpressley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Apr 24, 2025 -

Hendrick Lexus Charlotte responded

Rpressley, we are so happy to read such a great review about Hendrick Lexus Charlotte!

April 21, 2025

As always, I had a wonderful experience at Hendrick Lexus Charlotte. My usual service advisor was out sick so I was assigned to Marisa Kovaly. Marisa was amazing. She did an excellent job explaining what ne More

by Joanne F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa Kovaly, Service
Apr 24, 2025 -

Hendrick Lexus Charlotte responded

Joanne F, we're glad you had such a wonderful experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

April 21, 2025

Excellent service. Service indicate customers are valued. Service very important for maintaining long term customers More

by rculp2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Apr 24, 2025 -

Hendrick Lexus Charlotte responded

Rculp2, your satisfaction is our top priority.

April 21, 2025

This was my first time at this dealership, but I had an excellent experience. I can not thank Michael Mirek enough for his help with getting my car up and running! More

by smolskeleton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Apr 24, 2025 -

Hendrick Lexus Charlotte responded

Smolskeleton, we really appreciate your positive review!