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Hendrick Lexus Charlotte

Charlotte, NC

Overview
Reviews
5.0
2,181 Reviews
Call Dealership (844) 423-0768
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6025 East Independence

Charlotte, NC

28212

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Showing 2,181 reviews

February 27, 2025

Brain Dowless is the best! ! Incredibly thoughtful and helpful. Thorough and knowledgeable;will look forward to next encounter More

by jillethompmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
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Mar 02, 2025 -

Hendrick Lexus Charlotte responded

Jillethompmd, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

February 27, 2025

Excellent customer service. Our salesman Gordy and our service coordinator Brian were quick to attend to our needs . More

by vcw1211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arron Gordy, Brian Dowless
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Mar 02, 2025 -

Hendrick Lexus Charlotte responded

Thank you for taking the time to share your recent visit details with us. We appreciate the kind words and will be sure to pass these along to Aaron and Brian.

February 27, 2025

Service was excellent, professional and courteous. Brian Dowless Was very helpful and friendly with a smile. More

by Andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Mar 02, 2025 -

Hendrick Lexus Charlotte responded

Andy, we are so pleased you enjoyed your visit with Brian to Hendrick Lexus Charlotte!

February 26, 2025

David Machold at the Lexus dealer in Charlotte fave me awesome service and was incredibly nice and helpful!!!! More

by rblum
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Mar 01, 2025 -

Hendrick Lexus Charlotte responded

Rblum, your wonderful feedback and rating mean a lot to us. We do hope we can be of assistance in the future. Take care!

February 26, 2025

Always good service. Michael Mirek was his usual efficient self. Keep up the good work. More

by Richmcd66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Report | Print
Mar 01, 2025 -

Hendrick Lexus Charlotte responded

Richmcd66, your wonderful feedback and rating mean a lot to us.

February 26, 2025

David Machold was very helpful with regard to the service of my vehicle, as he has been every time that he has helped me. More

by George P
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Mar 01, 2025 -

Hendrick Lexus Charlotte responded

We sincerely thank you for the positive review, and look forward to seeing you again soon!

February 26, 2025

Every one that we worked with was knowledgeable and friendly.Both me wife and myself were satisfied with the results. More

by steffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Mar 01, 2025 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We appreciate your feedback and hope you have a great day!

February 26, 2025

Great service and very quick. David Machold our service advisor is very knowledgeable and professional. Great guy, he should be promoted or given a raise! More

by Profroger17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Mar 01, 2025 -

Hendrick Lexus Charlotte responded

Profroger17, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte. We agree, Dave is fantastic and we know how lucky we are to have him! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 26, 2025

Service was prompt and very detailed. David Machold was great to answer all questions- great customer service! More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Mar 01, 2025 -

Hendrick Lexus Charlotte responded

Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

February 26, 2025

Broken glass incident that was repaired perfectly. David Machold took good care of me. My first experience at the dealership and was impressed. Will ask for Dave in the future. More

by Norm0628
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Mar 01, 2025 -

Hendrick Lexus Charlotte responded

Norm0628, we're glad to hear you enjoyed your visit. Broken glass is never fun, but we're glad to know that Dave got you taken care of and back on the road safely. Thank you for choosing Hendrick Lexus Charlotte!

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