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Hendrick Lexus Charlotte

Charlotte, NC

5.0
3,088 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 3,088 reviews

September 14, 2023

Michael Mirek continues to exemplify outstanding service, consistent communications and complete ownership in the service process! More

by RCF Man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Sep 16, 2023 -

Hendrick Lexus Charlotte responded

We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Lexus Charlotte! We hope to see you soon!

September 14, 2023

Michael Mirek was my contact for service and he did a great job with my car. He was very attentive and let me know everything that was going on with my car. I even received a video when it was up on th More

by hudsonn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Sep 16, 2023 -

Hendrick Lexus Charlotte responded

Hudsonn, your satisfaction is our top priority. We're so glad you enjoyed the video and communication. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

September 14, 2023

Amazingly thorough and very helpful valets, technicians an managers such as Michael Mirek. Great followup. More

by ?
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Sep 16, 2023 -

Hendrick Lexus Charlotte responded

Hello ?, we appreciate you taking the time to leave us this feedback.

September 14, 2023

My last visit to Lexus service department was wonderful and service manager Mr Michael Mirek is great to work with. More

by shaveen1@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Sep 16, 2023 -

Hendrick Lexus Charlotte responded

Thank you! We do hope we can be of assistance in the future. Take care!

September 14, 2023

Michael Mirek is always a pleasure to work with! Professional and keeps us updated on the status of the service visit. More

by Raleigh502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Sep 16, 2023 -

Hendrick Lexus Charlotte responded

Hello Raleigh502, thank you; we appreciate your feedback! Mike does a fantastic job! Please let us know if you need anything else. Have a great weekend!

September 14, 2023

I couldn’t say enough good things about Michael Mirek, my service representative. He treats me like family. This is my second Lexus and I depend on Michael to make sure I have a safe and reliable vehicle. I More

by Hinsonbettyp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Sep 16, 2023 -

Hendrick Lexus Charlotte responded

Hinsonbettyp, thanks for your praise and kind comments about Mike and our team. We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charlotte

September 13, 2023

I enjoyed immensely working with Ralph Yerkes because he is so thorough and as he explains, he ask you to have hands on which is a wonderful way to learn and remember what he is teaching. A most valuable e More

by Jsgreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Yerkes, Jeffrey Granzen
Sep 16, 2023 -

Hendrick Lexus Charlotte responded

Jsgreen, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charlotte. These cars are so advanced with technology that it is super important to make sure you understand how it works in order to make the most of your ownership experience. Great job Ralph!

September 11, 2023

Ivan, Chris, and Ralph made the car buying experience as easy as possible! Thanks to them for helping me purchase my new GX! More

by landresen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph , Chris Minich, Ivan Blair
Sep 14, 2023 -

Hendrick Lexus Charlotte responded

Landresen, thank you for sharing your positive experience! Great job team!

September 07, 2023

Vanessa is great to work with. They are very thorough in determining what the car needs for service. More

by ivy52
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Sep 10, 2023 -

Hendrick Lexus Charlotte responded

Ivy52, we're glad to hear you enjoyed your visit. Kudos to Vanessa for always going above and beyond!

September 04, 2023

Vanessa Hardley was my service advisor at my last appointment. She was very attentive and thorough making sure everything was completed satisfactorily and in a timely manner. More

by gacrystal72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geron Helling, Vanessa Hardley
Sep 07, 2023 -

Hendrick Lexus Charlotte responded

Gacrystal72, your satisfaction is our top priority. We'll be sure to pass these comments along. Have a wonderful day!

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