Hendrick Lexus Charlotte

Brian always goes above and beyond when it comes to service and making sure the customer is happy. He is very helpful and takes care of my car perfectly and is fun to work with. service and making sure the customer is happy. He is very helpful and takes care of my car perfectly and is fun to work with. More

Brian Dowless and Hendrick Lexus Charlotte on Independence are THE absolute BEST!!! I put my trust in my favorite dealership! Independence are THE absolute BEST!!! I put my trust in my favorite dealership! More

Took my car in for service for the first time and had a wonderful experience with Brian. He was very helpful and made the visit enjoyable. He made sure my car was taken care of and running great. I will be wonderful experience with Brian. He was very helpful and made the visit enjoyable. He made sure my car was taken care of and running great. I will be coming back to him next time I need anything. More

Brian Dowless has made my Lexus service experience very easy and stress free. I trust his advice and guidance with required maintenance. easy and stress free. I trust his advice and guidance with required maintenance. More

Brian Dowless our Service Consultant is the best! !!! He is why we use Hendricks. Brian is honest, caring, clear and confident. He knows his business and takes time to answer all questions and concern !!! He is why we use Hendricks. Brian is honest, caring, clear and confident. He knows his business and takes time to answer all questions and concerns. He also has a great sense of humor! More

Friendly staff, good service and prompt follow up after each visit. Trust my vehicle to Hendrick Lexus. each visit. Trust my vehicle to Hendrick Lexus. More

They have literally the worst follow up and sales process I have ever seen in "luxury" dealership. They are also way overpriced compared to the regional market. There sales managers and staff could use some I have ever seen in "luxury" dealership. They are also way overpriced compared to the regional market. There sales managers and staff could use some sales 101 training. Thankfully I kept shopping and purchased a new SUV elsewhere. More

Five stars from me solely because of the great service person Michael Mirek. I have no other experience with Hendrick as a Lexus dealer. I have experience with their service department and I can report person Michael Mirek. I have no other experience with Hendrick as a Lexus dealer. I have experience with their service department and I can report with confidence that their service department and Michael Mirek are competent, thorough, and honest. When your Lexus needs service I recommend that you request that Mr. Mirek act as your service representative. You will see what I mean. More

Will Adams, concierge specialist, was especially helpful when explaining the radio, navigation and other infotainment features of of my RX. I am not a "techie" myself but Will helped me get comfortable wit when explaining the radio, navigation and other infotainment features of of my RX. I am not a "techie" myself but Will helped me get comfortable with all of the features. More

Can't say the new purchase of our new RX was a 5-star experience from start to finish. It was hard to say if i would recommend them if it wasn't for the service dept which has always been a five-star exp experience from start to finish. It was hard to say if i would recommend them if it wasn't for the service dept which has always been a five-star experience More