Hendrick Lexus Charlotte

I purchased a certified 2000 SC400 over the internet from Hendrick. The car was represented to be in perfect cond. They didn't inspect it properly, or make the necessary repairs,and the exterior condition Hendrick. The car was represented to be in perfect cond. They didn't inspect it properly, or make the necessary repairs,and the exterior condition of the car was substandard. Tthe paint was highly chipped, swirled and pitted on all top surfaces, the interior front seats had the leather surface buffed off, the stereo system was non-functional (and still doesn't work after 5 trips to my local dealer), the drivers seat motor didn't work, the rear tail lights were out, the air cond. was stale-smelling. All in all this car should NEVER have been certified and should have been wholesaled out. Hendrick did not take responsibility for fixing the car's flaws prior to selling it and did not admit the car needed repairs, even after all flaws were documented by Lexus service personnel in Los Angeles. Lexus customer service (national) also did NOTHING to assist in curing the defects, other than the mechanical ones. The terrible condition of the interior seats, and the outside paint, including a severely pitted windshield, were not cured by either Hendrick or Lexus. I would NEVER buy another Lexus from Hendrick, nor would I ever buy another Lexus certified vehicle without seeing the car in person because once you buy it, they will do NOTHING to fix anything other than a "covered" part under the certification, meaning only mechanical failures. I was a former owner of a certified1995 SC400 bought locally in So. Calif. with no problems or issues but this experience with Hendrick over this internet purchase of the 2000 SC400 has been extremely frustrating. Hendrick did not act in good faith in representing the true condition of the car and did nothing to accept responsibility and agree to cure the cosmetic defects, which were substantial, or properly inspect the car, fix the mechanical defects, and cure the cosmetic issues (repaint the vehicle and replace/repair the seats). A big "thumbs down" - do NOT buy a car from them, or any Lexus dealer, over the internet, that is a certified vehicle because if you have problems when you receive it, and if it's not what was represented, you are going to be left out in the cold........... Shame on Hendrick Lexus and Lexus National Customer Service, they have soured me from every buying another Lexus certified vehicle again. More

Service experience at Hendrick Lexus is superb. The only problem that has arisen with my 2001 GS300 in 56K miles was a rhythmic popping noise on one radio station that became noticeable at 39K miles. At th problem that has arisen with my 2001 GS300 in 56K miles was a rhythmic popping noise on one radio station that became noticeable at 39K miles. At the time of a routine service, I brought it to the attention of the service writer who instantly said he would order a new radio. Three days later a technician arrived at my office in an RX300 and installed the new radio in about 15 mins. House calls! Everyone at Hendrick Lexus is very professional and friendly. The dealership facility is gorgeous, and the IS300 or RX330 loaner cars aren't bad either. You do pay for this, but so far I have found the routine service costs to be "standard high" rather than outrageous. Plus you save money on car washes! More

I never intended on buying a car the day i went to the dealership. Hank introduce me to Lexus as a brand and made me feel like part of the family of Hendrick Lexus. The dealership is absolutely beautifu dealership. Hank introduce me to Lexus as a brand and made me feel like part of the family of Hendrick Lexus. The dealership is absolutely beautiful!! This was a total different car buying experience. I must say if Hank is what Hendrick Lexus stands for then I will be a customer for life. I will NOT shop anywhere else ever again. Please take the Time to call Hank Gabriel at Hendrick Lexus for your best experience you've ever had. I did....and I'm glad i did.....My Kudo's to Hendrick Lexus and Hank Gabriel More

I bought my car at Hendrick Lexus. It is a '95 LS400 and I just love it! It has 165,000 miles on it and is still running like brand new. I easily reach 129 mph in it on the freeway and have only to do the I just love it! It has 165,000 miles on it and is still running like brand new. I easily reach 129 mph in it on the freeway and have only to do the normal maintenances on it. I've had it for a year now, ( I bought it used, of course) and I plan on putting over 250,000 miles on this car. The showroom at Hendrick Lexus is absolutely stunning and I was very impressed with the level of service and attention to detail that they displayed. I highly recommend the professional staff at Hendrick Lexus. More