Hendrick Lexus Charlotte

ETHAN MARTINO lied to me two different times about my car. He documented, I refused service but he failed to inform me the service was needed. I asked for the tech to verify my motor mounts or ANY othe car. He documented, I refused service but he failed to inform me the service was needed. I asked for the tech to verify my motor mounts or ANY other mounts are good or bad. I did not get any feedback in regards of my mounts. I need this matter to be addressed, I want my car riding smooth as it should be. More

Dante smaller did an excellent job of providing a service with our new vehicle and giving us the additional bonus with our purchase we truly appreciate it. It’s always a pleasure doing business with service with our new vehicle and giving us the additional bonus with our purchase we truly appreciate it. It’s always a pleasure doing business with Donte. Thank you Kimber and Kenneth Williams More

Brian Dowless, service consultant, was excellent throughout my visit for the first service on 2020 Lexus 350. Ask for Brian and you will be pleased. throughout my visit for the first service on 2020 Lexus 350. Ask for Brian and you will be pleased. More

We having been using this dealership for MANY years and they continue to do a great job. Vanessa Hardley helped us today and was so helpful with our slight change of plans. Josh Mohr is usually “our guy” they continue to do a great job. Vanessa Hardley helped us today and was so helpful with our slight change of plans. Josh Mohr is usually “our guy” but was out of town. Vanessa made us feel special. We also got a video from Eric, the technician that serviced our car - very friendly and a nice surprise as he found a small issue with our rims. The new video is a nice touch. Thanks to all for taking care of our family. More

I’ve worked with Ashley Casseday and Thomas Bridges and they couldn’t have been more accommodating and professional. Extremely pleased with the sales and delivery I’ve received to date. they couldn’t have been more accommodating and professional. Extremely pleased with the sales and delivery I’ve received to date. More

I came in as a new customer and also new to owning a Lexus. Brian Dowless took care of all of my issues, questions, and even handled a recall that I was unaware of prior to bringing my vehicle in for se Lexus. Brian Dowless took care of all of my issues, questions, and even handled a recall that I was unaware of prior to bringing my vehicle in for service. I would definitely recommend anyone to go see him for Lexus service! More

The service was excellent. My first time there. The service tech very knowledgeable; explained everything to me. Service was thorough and quick. Great job. I will return. service tech very knowledgeable; explained everything to me. Service was thorough and quick. Great job. I will return. More

Brian helped me with Excellent costumer service, to make sure that all went well. It was greatly appreciated the time he spent going over everything I asked. Thank you! sure that all went well. It was greatly appreciated the time he spent going over everything I asked. Thank you! More

Ashley assisted with going over the technology in my new 2021 Lexus GX she was very helpful and knowledgeable and it was greatly appreciated the time she spent going over everything 2021 Lexus GX she was very helpful and knowledgeable and it was greatly appreciated the time she spent going over everything More

Ashley helped me with technology on my new car. She was so helpful and answered all my questions. I appreciated her knowledge and kindness. Thank you! so helpful and answered all my questions. I appreciated her knowledge and kindness. Thank you! More