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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,739 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,739 reviews

January 08, 2026

Great customer service and sales agents. Multiple options, especially if you are a frequent customer. More

by atltizon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omoba Adeola
Jan 13, 2026 -

Hendrick Lexus Charlotte responded

Thanks again for the recommendation, and have an amazing day!

January 07, 2026

I love Hendrick Lexus on Independence! Everyone there from the GM to the Service Manager to the Consultants are absolutely top shelf! Vanessa is awesome! She is always friendly, efficient More

by kirkweg25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton King, Marija Snow, Vanessa Hardley
Jan 13, 2026 -

Hendrick Lexus Charlotte responded

Kirkweg25, it's experiences like yours that really keep us motivated! Thank you for taking the time to let the world know about your visit!

January 05, 2026

I am a female in my 50s and I had a wonderful car buying experience. My salesperson, didn't talk down to me. He did what he said he would do and he didn't hound me on the phone. Pricing was also transpar More

by rcgordon07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaylen Rudisell
Jan 07, 2026 -

Hendrick Lexus Charlotte responded

We appreciate your positive review about your recent experience with us! We value the opportunity to serve you!

January 05, 2026

Jordan was very knowledgeable and friendly and so very helpful he walk me through my car and answer all my questions More

by huntercynthia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelvin Parsons
Jan 08, 2026 -

Hendrick Lexus Charlotte responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

January 05, 2026

4 Lexus vehicles, all serviced at Hendrick Lexus. Vanessa is great! Fit us in before the Xmas holiday, offered loaner vehicle, SUV returned in great condition. Service is always great. Vanessa is alw More

by leonardhook
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Jan 07, 2026 -

Hendrick Lexus Charlotte responded

Leonard, thank you for your kind words about Vanessa as well as your loyalty over the years. It's our pleasure you assist you with all four vehicles!

January 04, 2026

Vanessa Yardley is a great service manager at Hendrick Lexus. I really enjoyed her professionalism while also being very personable. More

by Cdulinjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Jan 07, 2026 -

Hendrick Lexus Charlotte responded

Hi Cdulinjr, we are very happy to have provided you with such a positive experience!

January 03, 2026

Excellent service was provided from Vanessa Hardley. I was out of town and lost my car key. She was extremely helpful in getting me a key replacement. More

by ronnie1918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Jan 07, 2026 -

Hendrick Lexus Charlotte responded

Thank you for taking the time to share your recent visit details with us. We appreciate the feedback, and will gladly pass this along to Vanessa. We hope you have a wonderful day!

January 02, 2026

service customer for 25 years and never had a bad experience Neverrequest speciic rep and all are very good It helps that the cars are amazing More

by j3felts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
Jan 07, 2026 -

Hendrick Lexus Charlotte responded

Thank you for your patronage over the years! We hope we can continue to be of assistance in the future. Take care!

January 02, 2026

Brian was great to work with, and the process was smooth. I needed a loaner car, and it was ready to go when I pulled in so I could get to where I needed to go. More

by cmckeon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Jan 07, 2026 -

Hendrick Lexus Charlotte responded

Cmckeon, thank you for sharing your positive experience!

January 02, 2026

I’ve been working with Vanessa from service for 2 years now, and she has always been a pleasure to work with! She is knowledgeable and honest! More

by Takiaplummer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Jan 07, 2026 -

Hendrick Lexus Charlotte responded

Hi Takiaplummer, thank you for taking the time to leave a review for us at Hendrick Lexus Charlotte. We're happy we could meet your expectations!

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