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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,175 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,175 reviews

February 04, 2025

Always a pleasure getting my car service at Hendrick Lexus. Vanessa Hardley makes sure I am taking care. I will continue to take my car to Hendrick Lexus. More

by D Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Feb 07, 2025 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 04, 2025

I was very impressed with the rapid response from this dealership. We are brand new to the area. I got an appt that afternoon. They were so very nice and assigned me to the greatest agent Vanessa Hartley. More

by bettymcalpine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcia Jackson, Vanessa Hardley
Feb 07, 2025 -

Hendrick Lexus Charlotte responded

Bettymcalpine, we're happy to hear you had such a positive experience with our team! Welcome to the Charlotte area and thank you for choosing Hendrick Lexus Charlotte!

February 03, 2025

Hendrick Lexus IS a pleasure to work with and Brian Dowless is the best at his job and customer service! More

by MTV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Feb 07, 2025 -

Hendrick Lexus Charlotte responded

Mtv, thank you for the high star rating! If you have any further questions, please don't hesitate to reach out!

January 31, 2025

Mr. Cordero was an excellent service advisor. The dealer service was excellent and timely performed. More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen
Feb 06, 2025 -

Hendrick Lexus Charlotte responded

Jerry, we're glad you had such a wonderful experience with us!

January 31, 2025

Always on top of things. Always answers questions. I always ask for Davis Machold. Best rep in the business. More

by Gene1937
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Feb 06, 2025 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 31, 2025

Dave Machold and his team do superb work. My Lexus RX 350 service was excellent and the car was treated with care. Highly recommend these folks. More

by F-4Driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Culpepper, Dave Machold
Feb 06, 2025 -

Hendrick Lexus Charlotte responded

F-4driver, thanks for your praise and kind comments about our team. Thank you for the recommendation!

January 31, 2025

We always received great service, yesterday was no different. Dave Machold was professional and friendly, and he kept me updated on progress work on my vehicle. Thanks so much for another great experi More

by May
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Feb 06, 2025 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 31, 2025

Dave Machold, my service rep, was great. He kept me fully informed on the status of my car service. More

by wphillm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Feb 06, 2025 -

Hendrick Lexus Charlotte responded

Wphillm, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte.

January 30, 2025

Performed service well and in a timely manner. Adrian was very knowledgeable and friendly. Great experience. More

by kristie.guptill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Cruz-Cordero
Feb 03, 2025 -

Hendrick Lexus Charlotte responded

Kristie.guptill, we're happy you found Adrian to be so supportive during your experience here at Hendrick Lexus Charlotte.

January 30, 2025

Great everything. From start to finish. First class. All professional and with transparency and cheerfulness. More

by johnsonbets@aol.com
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Rebecca Brenton - technology , Michele Hanrahan
Feb 03, 2025 -

Hendrick Lexus Charlotte responded

Johnsonbets@aol.com, we're glad you had such a wonderful experience with us! If you have any further questions, please don't hesitate to reach out!

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