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Hendrick Lexus Charlotte

Charlotte, NC

5.0
1,425 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 1,425 reviews

April 23, 2024

We had the best car salesman (Aaron) that we’ve ever had, and recently had some work done at the dealership. I really like the service setup and Marija Snow worked with us there. I even got a video from th More

by bratchford88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Gordy, Marija Snow
Apr 25, 2024 -

Hendrick Lexus Charlotte responded

Bratchford88, your wonderful feedback and rating mean a lot to us. Aaron and Marija do a fantastic job assisting all of our clients and we're pleased know you feel the same way! Until the next time we meet, take care!

April 23, 2024

Marija Snow is a great service consultant! She kept us updated the entire service visit and followed up a couple of days later. More

by bncato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Gordy, Marija Snow
Apr 25, 2024 -

Hendrick Lexus Charlotte responded

Bncato, we're glad you had such a wonderful experience with us! We look forward to your next visit!

April 23, 2024

Great service, Marjia is a wonderful service representative. She's always helpful, thorough and professional when explaining the service being executed. More

by mmcgrory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow
Apr 25, 2024 -

Hendrick Lexus Charlotte responded

Mmcgrory, thank you so much for the positive review!

April 23, 2024

Marija Snow very good service rep. I have very using her as my service rep for a few years. Good service More

by beehive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow , Jeffrey Granzen, Josh Mohr, Michael Mirek, Mike Underwood, Marija Snow
Apr 25, 2024 -

Hendrick Lexus Charlotte responded

Beehive, we're happy you found Marija to be so supportive during your experience here at Hendrick Lexus Charlotte.

April 21, 2024

I love working with Dave Machold. He understands my financial situation and that I can't always get everything done. Dave prioritizes my service needs and makes sure all bases are c More

by E. Farrington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Apr 24, 2024 -

Hendrick Lexus Charlotte responded

E. Farrington, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte.

April 20, 2024

Michael Mirek is a great Service Consultant. He is always willing to answer my questions and returns my phone calls promptly when he is unavailable when I call. More

by senior citizen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Apr 24, 2024 -

Hendrick Lexus Charlotte responded

Senior Citizen, we're glad you have such a wonderful experience with us whether you are here or call in!

April 20, 2024

First time at dealership, worked with Michael Mirek, he was very helpful, answered all my questions, great experience all around! More

by Cimino.paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Apr 24, 2024 -

Hendrick Lexus Charlotte responded

Cimino.paul, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charlotte. Thank you for choosing Hendrick Lexus Charlotte for your service needs!

April 20, 2024

Used to be absolutely wonderful. Over the last couple of years has gone down hill slightly. Leave a message, no calls returned. Had to take my car in multiple times to get a probl More

by Dsawyer2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek, Godrey Hernandez
Apr 24, 2024 -

Hendrick Lexus Charlotte responded

Thank you for taking the time to share your recent visit details with us. Could you share with us what number you called? We appreciate the feedback, and would like to discuss it with you further. Please contact Bryan Harrington at 704-532-4852 your earliest convenience.

April 20, 2024

Ralph Yerkes explained how to operate the car so clearly and easily. Geron Helling is a good salesperson! More

by PT2248
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ralph Yerkes, Geron Helling
Apr 24, 2024 -

Hendrick Lexus Charlotte responded

Pt2248, we're glad to hear you enjoyed your visit. We are so lucky to have a team of individuals that help our Lexus owners learn all of the technology in the vehicles! Please don't hesitate to reach out of you have follow up questions or would like to come back for another educational session! Have a great day!

April 20, 2024

Just want to say thank you to Michael Mirek because he always takes such good care of me whenever I bring my car in for service. More

by silvalam
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Apr 24, 2024 -

Hendrick Lexus Charlotte responded

Silvalam, we really appreciate your feedback and we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!