Hendrick Lexus Charlotte

My time at the Hendrick Lexus Charlotte was quick and easy. Thomas and Ralph assisted me at my time there. Thomas had great communication and Ralph knew every bit of technology in the car. easy. Thomas and Ralph assisted me at my time there. Thomas had great communication and Ralph knew every bit of technology in the car. More

Chris made my car buying experience phenomenal Customer centric. Justin was also pretty awesome, caring, and detail oriented loved my experience all around centric. Justin was also pretty awesome, caring, and detail oriented loved my experience all around More

This was probably our best car buying experience ever! Did most of my shopping on line before coming into the store to look at the 2025 Lexus RX350 CPO. Eli Nguyen was with us from the start. Everything Did most of my shopping on line before coming into the store to look at the 2025 Lexus RX350 CPO. Eli Nguyen was with us from the start. Everything he said he would do, he did. Every time he said he would get back to us, he did. Test drive was relaxed and sufficient enough to get the feel of the vehicle. All accessories promised were delivered. Just a pleasant young man. Minor snafu of only having one key instead of two and a faulty trunk closing mechanism was taken care of as expeditiously as possible with Eli and Erin Gast in the service department. Amanda Rivera did a great job getting us familiarized with our RX. The car is a car. The dealership is the dealership. But these people make the dealership's rating and the pleasant experience that it was. Thank you. More

Purchased a brand new 2026 RXH hybrid from Duke he made me and my wife feel very comfortable and made the experience seem less and enjoyable and Justin did the exact same made it very easy and answered ALO me and my wife feel very comfortable and made the experience seem less and enjoyable and Justin did the exact same made it very easy and answered ALOT of questions More

Working with Brian and Jordan was a wonderful experience! Both were super knowledgeable and made the experience super easy! Both were super knowledgeable and made the experience super easy! More

Eli was my salesman he was very customer friendly, let us make our own decision, didn't rush or push us into doing anything we didn't want. Although she wasn't my technology specialist Rebecca reassured m us make our own decision, didn't rush or push us into doing anything we didn't want. Although she wasn't my technology specialist Rebecca reassured me everything would be taken care of a truly great team lead. Chase is a bright young man and is very coachable he will do well in tech and his future endeavors. Paul is a man of his word. Ivan also gave me reassurance and I loved to receive that from someone in a manager position. I have so much to say about Justin I don't know where to start. The best technology specialist ever! He is very knowledgeable, detailed, and to the point so when his guest drives off they are able to leave without any challenges. He loves what he does, walking in his calling. In some form or fashion all of you guys provided the Hendrick Lexus experience! More

My first visit to Hendrick Lexus was for an oil change on my brand-new 2026 Lexus. I was told the first service was complimentary, so I specifically asked what a regular oil change/service would cost going f my brand-new 2026 Lexus. I was told the first service was complimentary, so I specifically asked what a regular oil change/service would cost going forward. I was told $180. I recently returned for the 5,000-mile service, which included the oil change, tire rotation, and other scheduled maintenance. When I checked in, the service representative told me that the oil change was not included and that the oil and filter would cost $220. I explained that I had previously been told the regular service would cost $180 and asked why the price had increased. After some back-and-forth at the service desk, the representative ultimately said, “Oh well, I guess we can do $180.” That interaction really bothered me. The issue isn't the $40 difference. It's the fact that I was initially given one price and then quoted a higher price when I came back—only for the original price to suddenly become available when I questioned it. As a Lexus owner, I expect dealership service to be straightforward, transparent, and consistent. After this experience, I have concerns about whether I'm being given the best information and whether I can trust the service department's pricing. More

Bj was my sales person he made my car buying experience as effortless as possible and also thank you to his brother Justin for doing my technology they were both amazing highly recommended as effortless as possible and also thank you to his brother Justin for doing my technology they were both amazing highly recommended More

Justin and Vanessa were excellent and very time efficient. Justin provided thorough and user-friendly technology education. It was a very pleasant experience. efficient. Justin provided thorough and user-friendly technology education. It was a very pleasant experience. More

Incredible service by BJ and Justin! The experience was over the top, and the sincere hospitality was exceptional! Thank you for the extra touch with the red bow- Michele was fantasti The experience was over the top, and the sincere hospitality was exceptional! Thank you for the extra touch with the red bow- Michele was fantastic to work with in finance, truly keeps the customer first! Well Done Hendrick Lexus More