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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,108 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,108 reviews

December 11, 2024

I recently received service and Adrian Cruz-Cordero was a new service advisor that I worked with. He was friendly, took the time to show me the different features in my loaner car and was very knowledgeable. More

by Shakie G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Cruz-Cordero
Dec 13, 2024 -

Hendrick Lexus Charlotte responded

Shakie G, thanks for your praise and kind comments about Adrian and Thanks again for taking the time to leave us this information about your recent visit. Take care! our team.

December 11, 2024

Mike Underwood has been my go to Service Agent for nearly 9 years. I trust Mike, and 2014 Lexus ES350 runs like a charm thanks to Mike’s recommendations and services. Bob Hill More

by Golflorida3218
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
Dec 13, 2024 -

Hendrick Lexus Charlotte responded

Golflorida3218, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charlotte.

December 11, 2024

As a new customer the service we received was top notch thanks to our personal service agent Dave Machold. He assured us that our used 2022 Lexus 350 was in excellent condition and road worthy. We are ve More

by Jwashin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Dec 13, 2024 -

Hendrick Lexus Charlotte responded

Jwashin, we really appreciate your positive review! We appreciate your business and look forward to serving you again in the future!

December 11, 2024

Maria snow is a great to work with. Enjoyed the experience. Hendricks is a great place to buy cars. Thanks again. More

by Michael scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow
Dec 13, 2024 -

Hendrick Lexus Charlotte responded

Michael Scott, we're happy you found Marija to be so supportive during your experience here at Hendrick Lexus Charlotte.

December 11, 2024

Great service, did it in a timely manner,,,personalized, professional, very nice waiting room as well More

by bcarlock17
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa
Dec 13, 2024 -

Hendrick Lexus Charlotte responded

Bcarlock17, thank you for the high star rating! We agree, Marisa is fantastic! Please let us know if we can assist you in any way!

December 11, 2024

Dave Machold is great to work with. I’m always pleased with service and the staff is responsive. More

by avmcdaniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Dec 13, 2024 -

Hendrick Lexus Charlotte responded

Avmcdaniel,we sincerely thank you for the positive review, and look forward to seeing you again soon!

December 11, 2024

We have been customers of Hendrick Lexus Charlotte for over 15 years and the courtesy and attention to detail has always been excellent. More

by pevans356
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton King
Dec 13, 2024 -

Hendrick Lexus Charlotte responded

Pevans356, your satisfaction is our top priority. We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charlotte

December 11, 2024

Adrian was one of the most knowledgeable service consultants that I’ve ever worked with. Also went out of his way to give me extra information. More

by dmason2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Cruz
Dec 13, 2024 -

Hendrick Lexus Charlotte responded

Hi Dmason2, thank you so much for your positive comments about Dave and the team at Hendrick Lexus Charlotte! Until the next time we meet, take care!

December 11, 2024

I recently visited the Lexus dealership and was extremely impressed with the quality of service provided. Everything was handled professionally, efficiently, and on time. From the moment I walked in, the sta More

by Svetlana Mansurova
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Dec 13, 2024 -

Hendrick Lexus Charlotte responded

Svetlana Mansurova, we really appreciate your positive review! We are glad that your experience was amazing and we are here anytime you need anything at all. Have a great weekend!

December 11, 2024

Great experience and I will always go back. Thank you so much for the wonderful experience. More

by Emmanuel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Dec 13, 2024 -

Hendrick Lexus Charlotte responded

Emmanuel, thank you so much for the positive review!

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