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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,824 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,824 reviews

January 12, 2026

Whenever we visit the dealership with service questions or issues, they are most accommodating in providing us with helpful tips on maintenance. More

by Ray Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Jan 15, 2026 -

Hendrick Lexus Charlotte responded

Ray Jones, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charlotte.

January 12, 2026

Excellent service. Advisor Godfrey Hernandez was outstanding. Service was speedy and the car was ready on time. More

by nett144
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Godrey Hernandez
Jan 15, 2026 -

Hendrick Lexus Charlotte responded

Nett144, thank you for your kind words and this wonderful review!

January 12, 2026

Godfrey is wonderful! Everything went smoothly, and he kept me informed. I'd definitely ask for him again. More

by kim.martin1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Godrey Hernandez
Jan 15, 2026 -

Hendrick Lexus Charlotte responded

Kim.martin1967, we are so happy to read such a great review about Hendrick Lexus Charlotte!

January 10, 2026

Vanessa Hardley was amazing. She and the service crew had me in and out. I have always had a great experience at this location. More

by jofonda729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Jan 13, 2026 -

Hendrick Lexus Charlotte responded

Hi Jofonda729, we are very happy to have provided you with such a positive experience!

January 08, 2026

Josh and his team always take good care of me and my care. I love coming to see them! More

by marthajowen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Mohr
Jan 13, 2026 -

Hendrick Lexus Charlotte responded

We appreciate your positive review about your recent experience with us! Thank you again for choosing Hendrick Lexus Charlotte!

January 08, 2026

Great customer service and sales agents. Multiple options, especially if you are a frequent customer. More

by atltizon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omoba Adeola
Jan 13, 2026 -

Hendrick Lexus Charlotte responded

Thanks again for the recommendation, and have an amazing day!

January 07, 2026

I love Hendrick Lexus on Independence! Everyone there from the GM to the Service Manager to the Consultants are absolutely top shelf! Vanessa is awesome! She is always friendly, efficient More

by kirkweg25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton King, Marija Snow, Vanessa Hardley
Jan 13, 2026 -

Hendrick Lexus Charlotte responded

Kirkweg25, it's experiences like yours that really keep us motivated! Thank you for taking the time to let the world know about your visit!

January 05, 2026

I am a female in my 50s and I had a wonderful car buying experience. My salesperson, didn't talk down to me. He did what he said he would do and he didn't hound me on the phone. Pricing was also transpar More

by rcgordon07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaylen Rudisell
Jan 07, 2026 -

Hendrick Lexus Charlotte responded

We appreciate your positive review about your recent experience with us! We value the opportunity to serve you!

January 05, 2026

Jordan was very knowledgeable and friendly and so very helpful he walk me through my car and answer all my questions More

by huntercynthia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelvin Parsons
Jan 08, 2026 -

Hendrick Lexus Charlotte responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

January 05, 2026

4 Lexus vehicles, all serviced at Hendrick Lexus. Vanessa is great! Fit us in before the Xmas holiday, offered loaner vehicle, SUV returned in great condition. Service is always great. Vanessa is alw More

by leonardhook
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Jan 07, 2026 -

Hendrick Lexus Charlotte responded

Leonard, thank you for your kind words about Vanessa as well as your loyalty over the years. It's our pleasure you assist you with all four vehicles!

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