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Hendrick Lexus Charlotte

Charlotte, NC

5.0
1,466 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 1,466 reviews

December 08, 2023

Brian Dowless was great to work with. He keep me informed as to what was needed, and the pricing. More

by jlshelton1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 09, 2023 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 07, 2023

Service department is excellent, especially my advisor Vanessa. Quickly got me in to do scheduled service and emergency flat tire replacement. A+++ More

by Alara5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eunise Olvera, Vanessa Hardley
Dec 09, 2023 -

Hendrick Lexus Charlotte responded

Alara5, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Lexus Charlotte!

December 07, 2023

The staff at the Lexus have been amazing. Brian Downless has always been so great and accommodating with the service of my vehicles! He makes it quick and easy to get my vehicles scheduled an More

by Jennifer Escalante
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 09, 2023 -

Hendrick Lexus Charlotte responded

Jennifer Escalante, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 07, 2023

Your dealership did an excellent job when my vehicle was recently in for service. Brian Dowless was very professional and kept me updated throughout the process. More

by Ukfansgp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 09, 2023 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 07, 2023

The work was done in a timely manner. Dealership has a clean and comfortable waiting area. More

by William
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 09, 2023 -

Hendrick Lexus Charlotte responded

William, thank you so much for the positive review!

December 07, 2023

It’s always a pleasure doing business with Hendrick Lexus. Our service writer Brian Dowless is always on top of what is going on with our vehicle. I know he see’s hundreds of customers a week but still More

by Tjk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 09, 2023 -

Hendrick Lexus Charlotte responded

Hello Tjk, we appreciate you taking the time to leave us this feedback.

December 07, 2023

Work was done promptly and well. Boyd Dowless, with whom I have worked. before, is an all-around. excellent service rep. More

by mkenred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 09, 2023 -

Hendrick Lexus Charlotte responded

We appreciate you taking the time to share your experience with the world. Thank you, and have a fantastic day!

December 07, 2023

Brian Dowless is amazing kept me informed with everything as well as Grant McLaurin my trusted technician. great team! More

by ashleymartin792
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 09, 2023 -

Hendrick Lexus Charlotte responded

Ashleymartin792, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 07, 2023

I’ve had a deaf experience with this dealership, particularly my service advisor, Brian Dowless. More

by craffyh2o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 09, 2023 -

Hendrick Lexus Charlotte responded

Craffyh2o, We sincerely thank you for the positive review, and look forward to seeing you again soon!

December 06, 2023

Went in for service. Met Vanessa Hardley service advisor and was taken care of... She has great customer service and follow up... I will ask for her again on my next s More

by darylvereensr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Dec 08, 2023 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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