Hendrick Lexus Charlotte

Dave Machold is an excellent service consultant. I always take my Lexus to him when I need work performed! I always take my Lexus to him when I need work performed! More

Consistent excellence over time. Clean, efficient, quality customer experience focus. Good follow- up. Creditable recommendations provided without pressure. Sense of business integr Clean, efficient, quality customer experience focus. Good follow- up. Creditable recommendations provided without pressure. Sense of business integrity More

Very professional and knowledgeable. Reasonable pricing as well. Work done in the expected time estimate given. Reasonable pricing as well. Work done in the expected time estimate given. More

Excellent service every time! Mike Underwood is superb, friendly, professional and knowledgeable. He always addresses all my questions and makes sure any issues with car are thoro Mike Underwood is superb, friendly, professional and knowledgeable. He always addresses all my questions and makes sure any issues with car are thoroughly taken care of in one visit. I’ve been a happy customer at this dealership and have seen Mike Underwood since 2009… would not go anywhere else. More

My supervisor was Michael Mirek. He was very attentive and patient and knowledgeable. Thanks so much for the great experience He was very attentive and patient and knowledgeable. Thanks so much for the great experience More

Adrian Cruz Cordero is the best service advisor I’ve ever had. So very committed to his customers as well as personable had. So very committed to his customers as well as personable More

Very pleasant fast Miss Marisa was cordial and a pleasure to talk to I will definitely ask for her next time to talk to I will definitely ask for her next time More

Always treat the customer professionally and with respect. The actual work done on the car is always first rate. Lexus’ are so well built I’ve never had any issues just people checking belts and fuel respect. The actual work done on the car is always first rate. Lexus’ are so well built I’ve never had any issues just people checking belts and fuel levels More

Outstanding Dealership Mike Underwood is great to work with. Getting quality maintenance is easy and a great benefit. with. Getting quality maintenance is easy and a great benefit. More

David MacHold, Service Representative, is excellent at his job. Easy to communicate with and down to earth. Keeps me totally informed. However, the sales department needs to reinvent themselves. I am his job. Easy to communicate with and down to earth. Keeps me totally informed. However, the sales department needs to reinvent themselves. I am a loyal customer and have leased many Lexus cars for both my wife and I. I have just moved here from NY and explained that I will need two new cars over the year as my leases were coming up. I was assigned to a salesman and explained my experience and history with Lexus. I did not want to go through the hassle of back and forth with the salesman and his manager. I know what I need and don’t want to be part of training their sales staff. Well to my disappointment, it was the old routine of trying to fool me with back and forth and waiting for hours to get down to a price. I am paying currently $339 per month on my Lexus. The salesman offered me $1100 per month and then $900 per month. They claimed inflation. I just received an advertisement offer of $469 per month. I went back to the same salesman and asked if he was trying to put one over on me? He said that I must have miss understood his offer or he miss understood my request. REALLY??? So I went to management and they assigned me a new salesperson. With a more reasonable price and no back and forth. More