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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,824 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,824 reviews

January 04, 2026

Vanessa Yardley is a great service manager at Hendrick Lexus. I really enjoyed her professionalism while also being very personable. More

by Cdulinjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Jan 07, 2026 -

Hendrick Lexus Charlotte responded

Hi Cdulinjr, we are very happy to have provided you with such a positive experience!

January 03, 2026

Excellent service was provided from Vanessa Hardley. I was out of town and lost my car key. She was extremely helpful in getting me a key replacement. More

by ronnie1918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Jan 07, 2026 -

Hendrick Lexus Charlotte responded

Thank you for taking the time to share your recent visit details with us. We appreciate the feedback, and will gladly pass this along to Vanessa. We hope you have a wonderful day!

January 02, 2026

service customer for 25 years and never had a bad experience Neverrequest speciic rep and all are very good It helps that the cars are amazing More

by j3felts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
Jan 07, 2026 -

Hendrick Lexus Charlotte responded

Thank you for your patronage over the years! We hope we can continue to be of assistance in the future. Take care!

January 02, 2026

Brian was great to work with, and the process was smooth. I needed a loaner car, and it was ready to go when I pulled in so I could get to where I needed to go. More

by cmckeon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Jan 07, 2026 -

Hendrick Lexus Charlotte responded

Cmckeon, thank you for sharing your positive experience!

January 02, 2026

I’ve been working with Vanessa from service for 2 years now, and she has always been a pleasure to work with! She is knowledgeable and honest! More

by Takiaplummer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Jan 07, 2026 -

Hendrick Lexus Charlotte responded

Hi Takiaplummer, thank you for taking the time to leave a review for us at Hendrick Lexus Charlotte. We're happy we could meet your expectations!

January 02, 2026

thank you to jordan mcintyre for the delivery and technology walk around of my new lexus! More

by bradly.rusc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
jordan mcintyre
Jan 09, 2026 -

Hendrick Lexus Charlotte responded

Thank you for taking the time to share your recent visit details with us. We appreciate your business and look forward to assisting you again in the future!

January 01, 2026

The service I received for our vehicle on Thursday, Dec 18, was, as usual, a very positive and satisfying experience. We especially appreciate the service and attention provided by Brian Dowless, our Servi More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Jan 02, 2026 -

Hendrick Lexus Charlotte responded

Ken, we are very happy we could provide you with a positive experience! Thank you for your trust and confidence!

December 31, 2025

Always amazed. Clayton King is our goto person at the dealership and he keeps the standard bar pretty high. I know he will take good care of my car. I am a very hap More

by Sweta Agarwal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton King
Jan 02, 2026 -

Hendrick Lexus Charlotte responded

Hi Sweta Agarwal, thank you for taking the time to leave a review for us at Hendrick Lexus Charlotte. We're happy we could meet your expectations!

December 30, 2025

I walked into the lot just to browse, but from the time I entered the lot, everyone was so nice and professional. I knew I wanted a Lexus SUV, but had not intended to purchase one the day I walked onto the More

by freemankd65
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel McDermott and Jackie Layne
Jan 01, 2026 -

Hendrick Lexus Charlotte responded

Freemankd65, thank you for sharing your positive experience! We can't wait to see you again, have a great day.

December 30, 2025

This dealership was professional and courteous. The aesthetics was clean and stocked with plenty of snacks More

by Sheree_2000_t
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelvin Parsons
Jan 01, 2026 -

Hendrick Lexus Charlotte responded

We appreciate your positive review about your recent experience with us!

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