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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,108 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,108 reviews

December 11, 2024

Everyone at Hendrick Lexus is professional, helpful and friendly. Michael Marek is always attentive and helpful. He is one of their top professional service advisors and I always request him when booking More

by pmcelroy1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Fredette, Michael Mirek
Dec 13, 2024 -

Hendrick Lexus Charlotte responded

Pmcelroy1958, thank you so much for the positive review! Thank you for choosing Hendrick Lexus Charlotte!

December 11, 2024

My supervisor is Michael Mirek. I have a best experience with him. He is patient ,knowledgeable and professional. He has done such a great job. Every time I bring my car to him. More

by Jenny.wang55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Dec 13, 2024 -

Hendrick Lexus Charlotte responded

Jenny.wang55, we're glad you had such a wonderful experience with us!

December 11, 2024

Took my car in for 50000 mile checkup. Michael Myrick as usual took care of my car and after inspection suggested rear brakes as the indicator showed a need within 5,000 miles. I approved More

by holofchak22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Dec 13, 2024 -

Hendrick Lexus Charlotte responded

Holofchak22, we're glad you had such a wonderful experience with Mike and our team. We appreciate the generous compliments! Have a great day!

December 11, 2024

Staff is always courteous and informative. Video is very helpful. And FOB batteries replaced without charge. More

by hugh.hudson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen, Josh Mohr, Michael Mirek, Mike Underwood
Dec 13, 2024 -

Hendrick Lexus Charlotte responded

Hugh.hudson, we strive for 100% satisfaction, and it is great to see you had such a positive experience with our team here at Hendrick Lexus Charlotte.

December 11, 2024

Hendrick Lexus Independence Blvd Charlotte NC service Rep Brian Dowless gave me the best care in getting my car diagnosed and repaired in a very timely manner. Brian D was very knowledgeable professional and More

by Jawanda Lexus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 13, 2024 -

Hendrick Lexus Charlotte responded

Jawanda Lexus, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte.

December 11, 2024

Brian D. in the service department is wonderful. Always helpful and willing to support any questions you have. More

by destin.lett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 13, 2024 -

Hendrick Lexus Charlotte responded

Destin.lett, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte.

December 11, 2024

My rep, Brian Dowless, always provides excellent customer service on my maintenance visits. He is consistently friendly and informative. More

by CLTFinfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 13, 2024 -

Hendrick Lexus Charlotte responded

Hello Cltfinfan, we appreciate you taking the time to leave us this feedback.

December 11, 2024

Brian Dowless was fantastic to work with. Prompt, trustworthy and just a pleasure in general. More

by Jennifer Boone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 13, 2024 -

Hendrick Lexus Charlotte responded

Thank you for taking the time to share your recent visit details with us. We appreciate the feedback, and will gladly pass along these generous comments to Brian and the team.

December 11, 2024

Brian Dowles made my service visit fast and pleasant! He went above and beyond to help us with our Lexus. His care will make us come back to the dealership for all service instead of going someplace clos More

by kathrynespringer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 13, 2024 -

Hendrick Lexus Charlotte responded

Kathrynespringer, we are so pleased you enjoyed your visit to Hendrick Lexus Charlotte! Thank you, and have a fantastic day!

December 11, 2024

Brian Dowless and Marija was a pleasure to work with and were clear and very helpful. More

by j.mountjoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless, Marija Snow
Dec 13, 2024 -

Hendrick Lexus Charlotte responded

J.mountjoy, we are glad we could help! Thank you for the kind words about our amazing team mates!

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