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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,172 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,172 reviews

December 12, 2024

Michael Underwood has been my service contact for four or five RX 330 and 350's for years. He is consistently professional, knowledgeable, understanding of my requests, helpful and timely, going above and be More

by bejoyfulsbtaylor
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood, Michele Hanrahan, Vanessa Hardley
Dec 13, 2024 -

Hendrick Lexus Charlotte responded

Bejoyfulsbtaylor, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 12, 2024

Michael Underwood has been my rep for the last several years and has done an awesome job. I can always count on his knowledge and expertise to lead me in the right direction. More

by costanzastephanie23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
Dec 13, 2024 -

Hendrick Lexus Charlotte responded

Costanzastephanie23, we're glad to hear you enjoyed your visit with Mike. Please let us know if you need anything at all!

December 12, 2024

Mike Mirek has been my consultant for over 10 years. He is always pleasant and helpful. I especially appreciate that he go over the needed services and the costs upfront. He has always been very accommo More

by stephanielm727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Dec 13, 2024 -

Hendrick Lexus Charlotte responded

We're glad to hear Mike continues to deliver such a great service. If there's anything further we can do for you, we are happy to help!

December 12, 2024

Michael Mirek is the main reason that I keep bringing my CRV to Hendrick Lexus for service. The service is good, and loaners are available if it's a big service. More

by bkocourek53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Dec 13, 2024 -

Hendrick Lexus Charlotte responded

Bkocourek53, we are so happy to read such a great review about Hendrick Lexus Charlotte!

December 12, 2024

Clayton King always provides the exceptional service. He truly cares about YOU and the service he provides More

by hjchoi78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton King
Dec 13, 2024 -

Hendrick Lexus Charlotte responded

Hjchoi78, thank you so much for the positive review! Clayton does an amazing job and we are lucky to have him on our team. Please let us know if you need anything additional!

December 12, 2024

Brian Dowless was extremely helpful, professional and kind while helping me with my 70,000 mile check up More

by molly dudick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 13, 2024 -

Hendrick Lexus Charlotte responded

Molly Dudick, we really appreciate your positive review! Thank you, and have a fantastic day!

December 12, 2024

Brian D. is always in an upbeat, cheerful mood, making the process a pleasant one regardless of the car, time of day, or issue that may be presented. Enjoy More

by aurnaymed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 13, 2024 -

Hendrick Lexus Charlotte responded

Aurnaymed, thank you so much for the positive review! Thank you again for the great review!

December 12, 2024

Brian Dowless was hands down the best experience I’ve ever had at a service department of any kind especially being a woman , They’re usually intimidating!!! More

by Kelly Harris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 13, 2024 -

Hendrick Lexus Charlotte responded

Kelly Harris, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte.

December 12, 2024

Brian Dowless is an excellent service rep He is very friendly and worked very hard to get my car serviced and back to me in a reasonable time. The dealership is a very nice place to "hang out" while wa More

by nabarber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 14, 2024 -

Hendrick Lexus Charlotte responded

Nabarber, thank you for sharing your positive experience!

December 12, 2024

I try to book service with Clayton King because he is always very pleasant and reviews the needed service and cost upfront. If anything is found that wasn’t covered he comes to me with recommendations an More

by Tara Dawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton King
Dec 13, 2024 -

Hendrick Lexus Charlotte responded

Tara Dawn, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte.

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