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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,108 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,108 reviews

November 02, 2024

Am pleased with the service of Hendrick Lexus and especially with Mike Underwood’s help and advice. More

by Rebeccamedlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen, Josh Mohr, Michael Mirek, Mike Underwood
Nov 09, 2024 -

Hendrick Lexus Charlotte responded

Rebeccamedlin, we're happy you found Mike to be so supportive during your experience here at Hendrick Lexus Charlotte.

November 01, 2024

Mike Underwood at Hendrick Lexus is my “go to” service representative. Mike always does a great job explaining what needs to be done. He is courteous, professional and very knowledgeable. Mike Underwood a More

by jfjfranco2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood, Brian Dowless, Clayton King
Nov 02, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how Mike and the team did. We hope you have a great day!

November 01, 2024

Mike Underwood is great. He takes his time and explains everything to me. I would highly recommend him to anybody ! More

by janemarsh515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
Nov 09, 2024 -

Hendrick Lexus Charlotte responded

Janemarsh515, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!

November 01, 2024

Ive always received special attention when my car was serviced. The staff is friendly and eager to help you. More

by Johngracemain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
Nov 09, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 31, 2024

I always have the Excellent service experience. Mike Underwood and everyone else is very professional! More

by Nuqgroup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
Nov 02, 2024 -

Hendrick Lexus Charlotte responded

Nuqgroup, we are very happy we could provide you with a positive experience!

October 31, 2024

As always, I received fantastic, efficient service from Mike Underwood, who is one of the most courteous and thoughtful service consultants I’ve ever worked with anywhere! Hendrick Auto Group has not only More

by ktuttle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood, Clayton King
Nov 02, 2024 -

Hendrick Lexus Charlotte responded

Hi Ktuttle, thank you for taking the time to leave a review for us at Hendrick Lexus Charlotte. We're happy to know our team earned your trust and confidence! Have a wonderful weekend!

October 31, 2024

Mike Underwood is hands down the best service consultant I’ve worked with at Lexus. More

by Paulinechinnis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
Nov 02, 2024 -

Hendrick Lexus Charlotte responded

Paulinechinnis, thanks for your praise and kind comments about Mike. We hope you have a great day!

October 29, 2024

Great experience at Hendricks Lexus thanks to Brian Dowless. Anything that I need, he is just a text or phone call away. Very professional and helps me stay on top of maintenance. More

by LH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Nov 01, 2024 -

Hendrick Lexus Charlotte responded

Lh, your satisfaction is our top priority. Thank you for the kind words about Brian!

October 28, 2024

Always the best service experience. I was fortunate to work with David Machold on my recent visit to Hendrick Lexus. Top Shelf Service! More

by Bollesje
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Nov 01, 2024 -

Hendrick Lexus Charlotte responded

Bollesje, we're glad you had such a wonderful experience with us!

October 27, 2024

Dave Machold was referred to me. I was impressed by the service Dave provided and all the information, communication about my vehicle. Very helpful! More

by sara.elizabeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Oct 29, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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