Hendrick Lexus Charlotte

Kelvin Parsons, Paul and Will Adams were excellent! They took great care of me! Thanks! They took great care of me! Thanks! More

We had a wonderful experience working with the sales professionals/specialists at Hendrick Lexus… we were treated with respect throughout the process… Working with Erin Gast and Ralph Yerkes was an extr professionals/specialists at Hendrick Lexus… we were treated with respect throughout the process… Working with Erin Gast and Ralph Yerkes was an extreme pleasure… they were both very thorough and knowledgeable during the sales presentation and the technology process of going over the workings of the car. A wonderful experience. More

I had to have my Lexus ES 350 serviced and had a chance to talk with one of your service department Reps Marisa Kovaly. Marisa very professional and kept me informed of the process and even got the car ba to talk with one of your service department Reps Marisa Kovaly. Marisa very professional and kept me informed of the process and even got the car back to me sooner than expected . More

Lexus always does a remarkable job with sales and service. Their cars are wonderful and will only need regular maintenance to run great-I have had 5! Will Adams did a fine job explaining the technol service. Their cars are wonderful and will only need regular maintenance to run great-I have had 5! Will Adams did a fine job explaining the technology improvements in my new RX. Highly recommend! More

Brian is such a valuable asset to the Hendrick Lexus Team. He is thorough in his communication. He always take the time to help me understand the prices and services that need to be done to my vehicle. Team. He is thorough in his communication. He always take the time to help me understand the prices and services that need to be done to my vehicle. He goes above and beyond making sure that I am taken care of and that he provides a great experience. Every time I walk in to his office he makes me feel like I'm the most important person in there and really takes his time with me. EVERYONE in the service department is wonderful but Brian Dowless will always be my go to guy. I know I can trust in him. More

Marissa was a great help in my last visit to service. I have never had a bad visit! I love my 300 nx. Brought from Bruce Fredette in 2020.. 5 star service..and sales. I have never had a bad visit! I love my 300 nx. Brought from Bruce Fredette in 2020.. 5 star service..and sales. More

Same day drop off and received a loaner. Marisa Kovaly was my advisor, I’ve never dealt with a more transparent and professional person before. The technician Robby Tramell who worked on my Marisa Kovaly was my advisor, I’ve never dealt with a more transparent and professional person before. The technician Robby Tramell who worked on my vehicle was just as transparent and helpful with the video updates. All my work was done and the quotes received within a few hours. Glad I got to deal with an actual good dealership and personnel. More

Marisa Kobaly provides excellent customer services. She's friendly and professional. Marisa will always be my choice for services. She's friendly and professional. Marisa will always be my choice for services. More

I had a great experience with Hendrick Lexus. Kelvin was professional, considerate & very service oriented. Kelvin was professional, considerate & very service oriented. More

Brian never cease to amaze me, he makes it happen. He put his customers first making every interaction memorable. He makes all of his customers feel valued. I am certain each of his customers think He put his customers first making every interaction memorable. He makes all of his customers feel valued. I am certain each of his customers think they are his favorite. Brian Dowless love for his job is one of the main reasons he provides his customers with excellent service at every visit. Lexus, thank you for your commitment and dedication to hiring the right employee's to represent your company, Brian Dowless is the best. Most companies are successful because of those who work diligent on the front line. You are so fortunate to have him as a member of your team. More