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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,143 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,143 reviews

November 09, 2024

Brian Dowless was responsive and helpful throughout the process. Would recommend him and Hendrick Lexus. More

by b_meisel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Nov 12, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 09, 2024

Brian Dowless was my service rep. In addition to my oil change/tire rotation that I planned, he recommended wheel balancing which had not been done for 1 yr +. In addition, he recom More

by Gomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Nov 12, 2024 -

Hendrick Lexus Charlotte responded

Gomez, we are glad we could help! Thank you so much for sharing your experience with the world!

November 08, 2024

Paul tsiolkas was awesome to work with! He made the whole process painless. Can't wait to buy another Lexus.! More

by supercharged67gt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul tsiolkas
Nov 12, 2024 -

Hendrick Lexus Charlotte responded

Supercharged67gt, we are glad that you had a great experience with Paul and our team!

November 04, 2024

Always very pleased with my visits there. Friendly staff Service and waiting areas well kept — clean. More

by Peggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
Nov 09, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 03, 2024

Excellent service- thank you Mike Underwood-wonderful to work with- always attentive in every way - questions answered, listens carefully, very knowledgeable- I’m always Confident that the best is done fo More

by Dpyazoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
Nov 09, 2024 -

Hendrick Lexus Charlotte responded

Dpyazoo, we are so happy to read such a great review about Hendrick Lexus Charlotte! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. Thank you for trusting us with your vehicle!

November 02, 2024

Am pleased with the service of Hendrick Lexus and especially with Mike Underwood’s help and advice. More

by Rebeccamedlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen, Josh Mohr, Michael Mirek, Mike Underwood
Nov 09, 2024 -

Hendrick Lexus Charlotte responded

Rebeccamedlin, we're happy you found Mike to be so supportive during your experience here at Hendrick Lexus Charlotte.

November 01, 2024

Mike Underwood at Hendrick Lexus is my “go to” service representative. Mike always does a great job explaining what needs to be done. He is courteous, professional and very knowledgeable. Mike Underwood a More

by jfjfranco2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood, Brian Dowless, Clayton King
Nov 02, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how Mike and the team did. We hope you have a great day!

November 01, 2024

Mike Underwood is great. He takes his time and explains everything to me. I would highly recommend him to anybody ! More

by janemarsh515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
Nov 09, 2024 -

Hendrick Lexus Charlotte responded

Janemarsh515, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!

November 01, 2024

Ive always received special attention when my car was serviced. The staff is friendly and eager to help you. More

by Johngracemain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
Nov 09, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 31, 2024

I always have the Excellent service experience. Mike Underwood and everyone else is very professional! More

by Nuqgroup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
Nov 02, 2024 -

Hendrick Lexus Charlotte responded

Nuqgroup, we are very happy we could provide you with a positive experience!

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