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Hendrick Lexus Charlotte

Charlotte, NC

Overview
Reviews
5.0
2,106 Reviews
Call Dealership (844) 423-0768
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6025 East Independence

Charlotte, NC

28212

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Showing 2,106 reviews

October 01, 2024

Mike Underwood is who I always request when I need service. He always provides excellent service. More

by candjtk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
Report | Print
Jan 02, 2025 -

Hendrick Lexus Charlotte responded

Candjtk, we are so happy to read such a great review about Hendrick Lexus Charlotte! Thank you for choosing Hendrick Lexus Charlotte!

October 01, 2024

Brian Dowless always responds immediately to my request for service and returns my text with an available timeslot. More

by kfckcw
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Oct 04, 2024 -

Hendrick Lexus Charlotte responded

Kfckcw, thank you for sharing your positive experience!

October 01, 2024

Recent service handled by Brian Dowless was excellent. He was timely in contacting me and thorough in his explanations. The driver who picked up my car and delivered it was very professional as well. More

by john.l.dixon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Oct 04, 2024 -

Hendrick Lexus Charlotte responded

Hi John.l.dixon, thank you for taking the time to leave a review for us at Hendrick Lexus Charlotte. We're happy we could meet your expectations! We'll be sure to pass along these comments to our teammates. Have a great day!

October 01, 2024

Brian Dowless was professional and courteous Taking care of all my needs. It’s always pleasure when visiting the dealership. More

by jduncan46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Oct 04, 2024 -

Hendrick Lexus Charlotte responded

Jduncan46, we really appreciate your positive review! Until the next time we meet, take care!

September 30, 2024

Mike Underwood is always very professional and open and honest regarding my auto needs. The Lexus experience at the Independence location is always great. My LS 460 that I purchased there has been great! More

by lwondrow
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen, Josh Mohr, Michael Mirek, Mike Underwood
Report | Print
Oct 04, 2024 -

Hendrick Lexus Charlotte responded

Lwondrow, your satisfaction is our top priority.

September 30, 2024

The service provided by Hendrick Lexus Charlotte was very good, especially the customer service care provided by Mike Underwood. More

by NdJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
Report | Print
Oct 04, 2024 -

Hendrick Lexus Charlotte responded

Ndj, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte.

September 30, 2024

Mike Underwood in Service and Spencer Winburn in Parts were really great to work with More

by johnson2300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
Report | Print
Oct 04, 2024 -

Hendrick Lexus Charlotte responded

Johnson2300, we're glad you had such a wonderful experience with Mike and Spenser.

September 30, 2024

Mike Underwood is top notch. service advisor He delivered outstanding service I trust and follow his advice. More

by Buddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
Report | Print
Oct 04, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 30, 2024

My advise Mr Adrian was very courteous and professional , he also explained all information I required of him pertaining to my vehicle thank you so much More

by formyfam.ma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Cruz
Report | Print
Oct 04, 2024 -

Hendrick Lexus Charlotte responded

Formyfam.ma, we are so happy to read such a great review about Hendrick Lexus Charlotte!

September 30, 2024

The customer service at this dealership is always top notch. If your vehicle needs service, ask for Mike Underwood. You will be glad you did. He knows his stuff and always delivers with a great attitu More

by hwy55bsf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
Report | Print
Oct 04, 2024 -

Hendrick Lexus Charlotte responded

Hwy55bsf, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte.

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