Hendrick Lexus Charlotte

The customer service at this dealership is always top notch. If your vehicle needs service, ask for Mike Underwood. You will be glad you did. He knows his stuff and always delivers with a great attitu notch. If your vehicle needs service, ask for Mike Underwood. You will be glad you did. He knows his stuff and always delivers with a great attitude! More

Mike Underwood is always very professional and open and honest regarding my auto needs. The Lexus experience at the Independence location is always great. My LS 460 that I purchased there has been great! honest regarding my auto needs. The Lexus experience at the Independence location is always great. My LS 460 that I purchased there has been great! More

Very easy process, Brian Dowless was great throughout the entire process. I will definitely be back to have my service needs addressed entire process. I will definitely be back to have my service needs addressed More

My service advisor, Brian Dowless, is awesome and very easy to work with! I've always been happy with the attention to my requests. easy to work with! I've always been happy with the attention to my requests. More

Great Service, good communication, and quick service. Mike gave me a quick call to let me know what they had found. Mike gave me a quick call to let me know what they had found. More

Brian Dowdless did and Awesome job as a Service Advisor to get my brakes done!!! to get my brakes done!!! More

Very impressed with my first time service of my 2024 RX 350 Lexus. Bryan Dowless did a great job in seeing that my needs were met with my car! I could not ask for better service with Lexus. Thank you! 350 Lexus. Bryan Dowless did a great job in seeing that my needs were met with my car! I could not ask for better service with Lexus. Thank you! More

Told me twice ab timing cover leak in my rx350 is out of pocket bill Third time finally some one told me that my car still have warranty cover the powertrain pocket bill Third time finally some one told me that my car still have warranty cover the powertrain More

Fast and convenient service staff was very helpful explain everything and was satisfied with service explain everything and was satisfied with service More

Just wanted to give a big shoutout to my man Brian Dowless for guiding me through the repair on my IS 350. The whole experience from beginning to end was A+++. Will reach out to Brian again if I have Dowless for guiding me through the repair on my IS 350. The whole experience from beginning to end was A+++. Will reach out to Brian again if I have further needs! More