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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,108 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,108 reviews

September 29, 2024

Marissa Kovaly was our contact. She was efficient in assessing our situation. Parts ordered in a timely manner. Use of a loaner was uncomplicated. I know Marissa will be our "go to More

by connie.strohs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Kovaly
Oct 02, 2024 -

Hendrick Lexus Charlotte responded

Connie.strohs, thank you so much for the positive review! Thanks again for the recommendation, and have an amazing day!

September 28, 2024

Very Professional and Accommodating. I feel very confident working with Marija Snow and feel she focuses in on my car issues. More

by WBF1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow
Oct 02, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 28, 2024

Ralph did an amazing job teaching me about the technology in my car. He was patient and very knowledgable. Great customer service and overall great car buying experience. More

by kolle1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph and Chad, Geron Helling, Ivan Blair
Oct 02, 2024 -

Hendrick Lexus Charlotte responded

Kolle1, your satisfaction is our top priority. If you have any further questions, please don't hesitate to reach out!

September 28, 2024

quick and clean service, professional and courteous staff, Adrian was good, like the service, nothing to complain about More

by mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Cruz-Cordero
Oct 02, 2024 -

Hendrick Lexus Charlotte responded

Mike, we are so happy to read such a great review about Hendrick Lexus Charlotte!

September 28, 2024

Marissa was our service advisor. She was exceedingly professional and prompt with regard to the servicing of our Lexus. We definitely will wish for Marissa to be our ongoing service More

by Sharon Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa
Sep 30, 2024 -

Hendrick Lexus Charlotte responded

Sharon Jones, we are so pleased you enjoyed your visit with Marissa to Hendrick Lexus Charlotte! Thank you again for leaving us this response!

September 27, 2024

The service techs are efficient, friendly and quite knowledgeable. Marisa is the best of all. More

by shelford.john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa Kovaly
Sep 30, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We agree, she is amazing! We hope you have a great day!

September 27, 2024

This was a excellent experience lead by Mariji Snow. Thank You very much for all your help. More

by syl4749
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow
Sep 30, 2024 -

Hendrick Lexus Charlotte responded

Syl4749, we sincerely thank you for the positive review, and look forward to seeing you again soon!

September 27, 2024

service was excellent and Adrian provided prompt and clean updates. service was quick and complete More

by joe.belciglio
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Cruz-Cordero
Sep 30, 2024 -

Hendrick Lexus Charlotte responded

Joe.belciglio, we're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!

September 27, 2024

Marisa Kovaly was my technician. She was absolutely amazing. Marisa was professional and took care of all my issues. She had me in and out without any unnecessary delays. She is an More

by vmcooper4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa Kovaly
Sep 30, 2024 -

Hendrick Lexus Charlotte responded

Vmcooper4, your wonderful feedback and rating mean a lot to us.

September 27, 2024

Marisa Kovaly help me get last minute service before my trip, many thanks Marisa !!! Great service at Hendrick !!👍 More

by GFish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa Kovany
Sep 30, 2024 -

Hendrick Lexus Charlotte responded

Gfish, we're glad you had such a wonderful experience with us!

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