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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,111 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,111 reviews

August 31, 2024

Ralph was very helpful in explaining my new car. Also he was super informative. Hayden and Ivan were such a pleasure working with. More

by gsummerour04
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hayden , Ivan Blair
Sep 05, 2024 -

Hendrick Lexus Charlotte responded

Gsummerour04, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte.

August 30, 2024

My service appointment ran smoothly and quickly and my service consultant Marisa Kovaly was very professional. More

by SHNeg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ Muckelvene, Marija Snow, Vanessa Hardley
Sep 05, 2024 -

Hendrick Lexus Charlotte responded

Shneg, thank you for the high star rating! Thanks again for taking the time to leave us this information about your recent visit. Take care!

August 30, 2024

Adrian made my visit pleasant. He even helped me with a coupon. Great reception area. More

by cadcock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Cruz-Cordero
Sep 05, 2024 -

Hendrick Lexus Charlotte responded

Cadcock, we are very happy we could provide you with a positive experience!

August 30, 2024

I always get the best service and attention from this dealer. Dave Machold is my favorite service consultant. More

by cinlmain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Sep 05, 2024 -

Hendrick Lexus Charlotte responded

Cinlmain, thank you for sharing your positive experience!

August 29, 2024

The staff is top notch as is the quality of the work. Marisa Kovaly did a great job of listening to my needs as we discussed the service work to be performed during my last visit. More

by Janet.kocal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa Kovaly
Sep 01, 2024 -

Hendrick Lexus Charlotte responded

Janet.kocal, we're glad you had such a wonderful experience with us! Janet.kocal, thanks for taking the time to leave a review.

August 29, 2024

Hendrick Lexus has always done a top notch job servicing my Lexus. My Servce Consultant Dave Machold also does a top notch job of communicating service needs projecting timing. My total experience with HEND More

by 2jpalmer
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Sep 01, 2024 -

Hendrick Lexus Charlotte responded

2jpalmer, your wonderful feedback and rating mean a lot to us. Until the next time we meet, take care!

August 29, 2024

I took my car to Hendricks Lexus for a standard maintenance appointment and was lucky enough to have Marisa Kovaly as my service advisor. She was so knowledgeable and helpful. Definitely one of the More

by hlprewitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa Kovaly
Sep 01, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. Marisa does a fantastic job! We hope you have a great day!

August 29, 2024

Always a pleasant experience and I consistently feel like I am in good hands. Marisa Kovaly in service and the entire dealership deserve a 5 star rating! More

by Karen Bennett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa Kovaly
Sep 01, 2024 -

Hendrick Lexus Charlotte responded

Karen Bennett, your satisfaction is our top priority. Thank you so much again for your feedback! We hope you have a great day!

August 29, 2024

This is the best Lexus dealership and Marija Snow is by far the ultimate professional. More

by macenz2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow
Sep 01, 2024 -

Hendrick Lexus Charlotte responded

Macenz2014, we're glad you had such a wonderful experience with us! Thank you for sharing about your time spent with Marija. Have a great weekend!

August 29, 2024

Always courteous and friendly staff. Loaner is a wonderful service and it's always very clean. More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa (sp?)Kovaly
Sep 01, 2024 -

Hendrick Lexus Charlotte responded

Denise, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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