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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,170 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,170 reviews

August 29, 2024

Exceptional Dealership with an unmatched Service Department! Our Service Consultant, Maria Snow has earned her 5-Stars, we would give her more if it were possible! She is professional, knowledgeable More

by imua360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow
Sep 01, 2024 -

Hendrick Lexus Charlotte responded

Imua360, thank you for sharing your positive experience with Marija and our service team!

August 29, 2024

Clean, Friendly, transparent, quick, Dave was great, answered all of my questions, reviewed my bill More

by miles4798
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Sep 01, 2024 -

Hendrick Lexus Charlotte responded

Miles4798, thank you so much for the positive review about Dave!

August 28, 2024

Very pleasant experience, Dave Machold great service rep took care of me in my car More

by M.elliott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Aug 29, 2024 -

Hendrick Lexus Charlotte responded

M.elliott, we're glad you had such a wonderful experience with us!

August 28, 2024

Always very relaxing atmosphere! ! It is a drive to take my car but everyone is so nice and love everything about the dealership. Service department is top notch Thanks David Machol More

by tlsmith3891
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Aug 31, 2024 -

Hendrick Lexus Charlotte responded

Tlsmith3891, thank you for your kind words and this wonderful review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Lexus Charlotte!

August 28, 2024

This was my first service of new car and everything went well. David was very helpful. More

by Nick Desai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Aug 29, 2024 -

Hendrick Lexus Charlotte responded

Nick Desai, we really appreciate your positive review! Please don't hesitate to reach out to us if there's anything more we can do!

August 28, 2024

Easily the best dealer maintenance department I have ever worked with. David Machold has been my service advisor for my last 2 vehicles with them and couldn't ask for a better guy. More

by tmoore14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Aug 31, 2024 -

Hendrick Lexus Charlotte responded

Tmoore14, we are so happy to read such a great review about Hendrick Lexus Charlotte! Thank you, and have a fantastic day!

August 28, 2024

Took my ES 350 in for the 120,000 mile service. David Machold was my Service Advisor and he was very easy to work with and very helpful. More

by George P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen, Dave Machold
Aug 31, 2024 -

Hendrick Lexus Charlotte responded

We appreciate your positive review about your recent experience with us!

August 28, 2024

Very thorough, very professional, best dealership in town! No need to even consider anywhere else. More

by Davejdavej45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Minich, Dave Machold
Aug 29, 2024 -

Hendrick Lexus Charlotte responded

Davejdavej45, we are so happy to read such a great review about Hendrick Lexus Charlotte! Thanks again for the recommendation, and have an amazing day!

August 28, 2024

David Machold provides very professional service which includes a smile and genuine friendliness. Very knowledgeable. More

by Geoffrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Aug 29, 2024 -

Hendrick Lexus Charlotte responded

Geoffrey, we're glad you had such a wonderful experience with us! Thank you again for leaving us this response!

August 28, 2024

David Machold was very professional and courteous. Awesome customer service. Kept us informed on the repair of our vehicle and made sure we were satisfied. David is one incredible customer service More

by Hanksokol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Aug 29, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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