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Hendrick Lexus Charlotte

Charlotte, NC

Overview
Reviews
5.0
2,221 Reviews
Call Dealership (844) 423-0768
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6025 East Independence

Charlotte, NC

28212

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Showing 2,221 reviews

August 28, 2024

Took my ES 350 in for the 120,000 mile service. David Machold was my Service Advisor and he was very easy to work with and very helpful. More

by George P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen, Dave Machold
Report | Print
Aug 31, 2024 -

Hendrick Lexus Charlotte responded

We appreciate your positive review about your recent experience with us!

August 27, 2024

Brian Dowless has always been very responsive and helpful. I have always been pleased with the service provided at Hendrick Lexus. It is always a pleasant experience. More

by bertm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen, Brian Dowless
Report | Print
Aug 31, 2024 -

Hendrick Lexus Charlotte responded

Bertm, we are glad we could help! We sincerely thank you for the positive review, and look forward to seeing you again soon!

August 26, 2024

Great first experience with getting new car serviced. Everyone was very friendly and car was finished quickly. More

by a_morgan55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Aug 31, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 23, 2024

Brian and Chris made my first visit to Lexus for service a very pleasant one. More

by Afarrell1961
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Schneider , Brian Dowless
Report | Print
Aug 31, 2024 -

Hendrick Lexus Charlotte responded

Afarrell1961, we really appreciate your positive review! Thank you for allowing us to take care of you.

August 23, 2024

Great service provided by Marisa Kovaly who was my service representative at the Lexus dealership on Independence Bv, Charlotte, NC More

by MD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa Kovaly
Report | Print
Aug 31, 2024 -

Hendrick Lexus Charlotte responded

Md, we are so happy to read such a great review about Hendrick Lexus Charlotte! Marisa does a fantastic job! Thank you for choosing Hendrick Lexus!

August 22, 2024

Friendly, thorough, low pressure sales and service. Will continue to have all my sales and service needs met at Hendrick Lexus. More

by Dave P
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rebecca Brewton , Jeffrey Granzen, Geron Helling
Report | Print
Aug 24, 2024 -

Hendrick Lexus Charlotte responded

Dave P, thank you for choosing Hendrick Lexus Charlotte for all of your sales and service needs!

August 21, 2024

Michael Mirek always makes sure my service is good and I am taken care of. Very pleased with the whole experience. Debbie Barnette More

by Debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Report | Print
Aug 24, 2024 -

Hendrick Lexus Charlotte responded

Debbie, we're happy you found Mike to be so supportive during your experience here at Hendrick Lexus Charlotte. He is a true professional and we are lucky to have someone with his experience and integrity on our team.

August 21, 2024

Service has been great. Very efficient, in and out with everything I needed done quickly! Michael Mirek is wonderful and explains everything in detail that you need to kno More

by jamierm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Report | Print
Aug 24, 2024 -

Hendrick Lexus Charlotte responded

Jamierm, thank you so much for your high rating and for the kind words about Mike. Thank you so much again for your feedback and we look forward to your next visit.

August 21, 2024

The service department is always great. They get me in and out quickly. The video of the car up on the lift is fantastic. Michael Mirek is the best. More

by Phil.wright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Report | Print
Aug 24, 2024 -

Hendrick Lexus Charlotte responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

August 21, 2024

I bought my LX 570, new in 2009. Your Dealership has serviced my car for the last 15 years. The entire staff is amazing. Brian Dowless, is my Service Representative and he always mak More

by tracykiser2255
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Mohr, Brian Dowless
Report | Print
Aug 24, 2024 -

Hendrick Lexus Charlotte responded

Tracykiser2255, we are so happy to read such a great review about Hendrick Lexus Charlotte! It has been our genuine pleasure to serve you over the past 15 years. Thank you for your continued support!

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